Salesforce CRM Administrator

Role summary

Hands-on Salesforce administration and commercial-systems role supporting a global business environment. The profile must be comfortable owning CRM administration, translating commercial requirements into system improvements, supporting end users, improving data quality and coordinating related digital initiatives.

Key responsibilities

·         Serve as a Salesforce CRM administrator and support related commercial technologies such as HubSpot and CPQ tools.

·         Manage users, profiles, roles, permissions, workflows, security settings and platform governance.

·         Partner with Commercial stakeholders to translate business requirements into system enhancements.

·         Perform hands-on Salesforce configuration including fields, page layouts, record types, custom objects, validation rules and Flows.

·         Own data-quality activities including cleansing, deduplication and integrity monitoring.

·         Support digital tools and integrations with adjacent enterprise systems.

·         Coordinate digital projects, timelines, resources, external development work and user documentation.

·         Provide training and support to improve user adoption.

Core requirements

·         Minimum 3 years of Salesforce administration or implementation experience in a global-company environment.

·         Salesforce Certified Administrator strongly preferred / expected.

·         Strong Sales Cloud knowledge and experience with Salesforce Community / Experience functionality.

·         Ability to understand and articulate complex commercial business requirements.

·         Strong project-management, analytical, troubleshooting and self-learning capabilities.

·         Excellent written and verbal communication and a service-oriented mindset.

·         Bachelor's degree in Information Systems or a related field preferred.