IT Support Engineer(L2)

IT Support Engineer(L2)

Location : Gurgaon, India

Employment Type : C2H.

Exp: 2-3 years

Role Overview:

This role supports and maintains IT infrastructure, focusing on network operations, desktop support, M365 services, documentation, firewalls, Active Directory, and technical troubleshooting. Strong project coordination and reporting skills are required.

Key Responsibilities:

• Coordinate and execute Windows upgrades, including migration from Windows 10 to Windows 11.
• Demonstrate strong expertise in Microsoft 365 (M365) services, including OneDrive, SharePoint, Teams, M365 Groups, licensing, configuring Conditional Access Policies, Multi-Factor Authentication (MFA), and management of end-user devices.
• Implement and manage Intune policies for device compliance, security, and applications across the organization.
• Troubleshoot and resolve issues related to M365 applications, such as Outlook, Word, and Excel, ensuring minimal disruption to end users.
• Provide advanced management and support for network infrastructure, including Ruckus Access Points and Ruckus 7150 Switches.
• Administer and support Sophos firewall appliances, ensuring network security and optimal performance.
• Diagnose and resolve a wide range of hardware, software, and network problems, escalating complex issues as necessary.
• Possess working knowledge of Active Directory servers, including user and group management, GPO, DHCP etc.
• Utilize advanced Excel skills to prepare reports and maintain documentation of IT activities, incidents, and resolutions.
• Maintain comprehensive and up-to-date documentation for systems, processes, and procedures.
• Assist in planning, executing, and tracking progress of IT projects such as system upgrades and migrations, ensuring timely completion of deliverables.

Qualifications:

Any graduate.

Certifications such as Microsoft 365 Administrator , MCSA , or equivalent are a plus.