Senior Transfer Agency Operations Specialist

Senior Transfer Agency Operations Specialist (Retail Alternatives) — PowerAgent

Our client is expanding its  Retail Alternatives Transfer Agency (TA)  business and onboarding  new mandates . To address operational capacity gaps, we are seeking a  senior, hands-on Transfer Agency Operations Specialist  to work directly on the processing line, handling  subscription documentation and related TA activities  end-to-end.

This is an  operations-first  role (not a pure oversight / governance position). The successful candidate will be comfortable  processing ,  reviewing ,  resolving exceptions , and  communicating directly with executive stakeholders , work with third-party teams and consultants and deliver against end-clients’ needs.

Key responsibilities (day-to-day)

• Process and validate subscription documentation  for retail alternatives products, ensuring completeness, accuracy, and compliance with fund and regulatory requirements.
• Perform TA operational activities including (as applicable):
  • Subscriptions, redemptions/repurchases, transfers, exchanges
  • Investor onboarding, account setup/maintenance, standing data updates
  • Document review (subscription agreements, suitability docs, W-forms, entity docs, etc.)
  • Exception management, NIGO resolution, and follow-ups with stakeholders
• Operate confidently in PowerAgent (Required) , including:
  • Setting up/maintaining investor accounts
  • Entering transactions and resolving system/data breaks
  • Running/validating reports and supporting daily controls
• Support onboarding of  new mandates  by helping stabilize BAU processing:
  • Contribute to SOPs, checklists, workflow stabilization, and control routines
  • Identify bottlenecks and propose practical operational fixes
• Coordinate with  international/offshore stakeholders  (operations teams, consultants, distributors/IMs, fund admins, and client-facing teams) across time zones to resolve issues quickly.
• Ensure work meets agreed  SLAs , accuracy standards, and audit/compliance expectations.
• Escalate risks clearly (documentation, AML/KYC flags, deadlines, cash/settlement concerns, data quality issues).

Required experience & qualifications

• Senior-level transfer agency operations experience  - 6+ years
• Direct experience in an  operational processing role  (line processing / production environment), not solely oversight.
• Prior PowerAgent experience (required)  — confident, hands-on user.
• Experience supporting  Retail Alternatives  TA operations (examples may include interval funds, tender offer funds, non-traded vehicles, private credit/PE feeder structures, evergreen alternatives, etc.).
• Proven ability to work with  international and offshore stakeholders  and communicate effectively with:
  • Client consultant teams
  • The client’s clients / intermediaries / distributors
  • Internal ops and service partners
• Strong understanding of  subscription documentation  and common NIGO root causes.
• High attention to detail, strong controls mindset, and ability to manage competing deadlines.
• Familiarity with AML/KYC workflows and related documentation requirements (as a processor/validator, not necessarily an AML investigator).
• Experience in onboarding or transitioning new TA mandates (new product launches, new client onboarding, process migrations).
• Exposure to additional TA platforms, workflow tools, or case management (e.g., automation queues, imaging/workflow systems).
• Comfort working in a high-volume environment with measurable SLA/quality targets.