DVP- Digital Portal

Role Description

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Company

LIBERTY GENERAL INSURANCE COMPANY LIMITED

Role

DVP - Customer Portal Digital Application

Job Band

Information Technology

Division

VP–Data Science, Analytics & Digital

Location

Thane

Professional Know-how

Academic

BSc IT is preferred

Experience

• General Insurance Background preferred
• 10 – 12+ years in digital / IT
• Large-scale platform delivery experience
• Background in: Digital transformation, Product/platform leadership, Customer-facing platforms

Competencies

• Digital Strategy & Ownership
• Program Delivery & Execution
• Technology & Architecture Oversight
• Knowledge of Typical stack such as API, Mobile Web, Identity & SSO
• Performance reliability and security governance
• Stakeholder Leadership
• Vendor & Partner Management
• Governance & Risk
• Data & Personalization

Key Responsibilities

• Define vision and roadmap for customer portal / website ecosystem
• Identify opportunities to improve digital journeys and engagement
• Own end-to-end delivery of large digital programs (portal revamp, new platform)
• Drive delivery across Agile squads, vendors, and internal IT
• Ensure projects are delivered on time, budget, and quality benchmarks
• Define solution architecture with enterprise architects
• Evaluate platforms (CMS, portal frameworks, APIs, microservices)
• Ensure scalability, security, and performance
• Detailed understanding of API, microservices, and cloud modernization
• Partner with Business, Marketing, IT, Data, and Compliance
• Manage large SI partners
• Integrate analytics and data platforms (CDP, GA4)
• Enable personalization and digital targeting
• Use insights to drive conversion and adoption
• Ensure compliance (PII, security, accessibility)
• Drive platform governance and release management
• Define SLAs and operational KPIs

Performance Metrics

• Page load time, uptime SLAs, Traffic spikes, CDN know-how and high-performance Architecture.