About the role

Job Description – OTC (Order to Cash) – London Market (Credit Control)

Position: OTC – London Market (Credit Control)
Location: Noida
Work Mode: Work from Office (WFO)
Shift: UK Shift
Experience: 6–10 Years (Seasoned Assistant Managers may also be considered)

Role Overview

We are looking for an experienced OTC (Order-to-Cash) professional with strong expertise in the London Market Insurance domain and Credit Control . The ideal candidate should have hands-on experience managing receivables, collections, broker/client interactions, and ensuring timely cash recovery while maintaining compliance with London Market processes.

Key Responsibilities

Manage end-to-end Order-to-Cash (OTC) processes within the London Market Insurance domain.
Perform Credit Control activities, including collections, outstanding debt management, and cash recovery.
Monitor aged receivables and drive timely collection of overdue balances.
Liaise with brokers, clients, underwriters, and internal stakeholders to resolve payment-related queries.
Reconcile customer accounts and investigate payment discrepancies.
Ensure accurate cash allocation and maintenance of receivable records.
Prepare ageing reports, collection dashboards, and management MIS.
Support month-end closing activities related to receivables and collections.
Identify process improvement opportunities and ensure adherence to internal controls and SLAs.
Collaborate with global stakeholders and participate in governance calls.

Mandatory Skills

Strong experience in Order-to-Cash (OTC) operations.
Hands-on expertise in Credit Control/Collections .
Experience in the London Market Insurance domain is mandatory.
Good understanding of receivables management, cash application, reconciliations, and ageing analysis.
Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
Proficiency in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting).
Ability to work in UK shifts from the Noida office.

Preferred Experience

Experience working with global insurance clients.
Knowledge of London Market systems and insurance processes.
Exposure to ERP platforms such as SAP, Oracle, or equivalent.