Senior Operations Insights Specialist (138732)

Are you a data-driven professional with a passion for turning complex information into meaningful business insights? Do you thrive at the intersection of analytics, financial monitoring and operational excellence? If so, this could be the role for you. Join a dynamic, globally connected team where your expertise will directly shape how we manage and grow one of the most exciting portfolios in Life & Health Reinsurance.

 

About the Role

 

As the APAX markets continue to grow in scale and strategic importance, the L&H Operations Insights team sits right at the heart of that momentum. In this role, you will be a key contributor to enhancing client service delivery and strengthening operational efficiency by combining deep data expertise with sharp business acumen to drive decisions that matter. From advanced validation and regulatory reporting to financial monitoring and automation, your work will have real, measurable impact across the Asia Pacific and ANZ regions.

 

Key Responsibilities

 

Data Quality & Risk Management

 

• Identify risks and process gaps  and recommend monitoring tools and controls to strengthen governance across TA Operations, Operations Insights and Stargate or data-related projects and initiatives
• Drive data quality improvements  in collaboration with enabling teams to reduce risk exposure and optimize resource utilization
• Provide audit and regulatory support  by coordinating with TA Operations, Regional Relationship Managers and local or branch-level auditors

Advanced Validation & Reporting


 

• Manage regulatory reporting requirements  for APAX and ANZ, including VAT/GST and APRA-related submissions
• Review contractual agreements  and perform detailed validations related to premiums, claims and underwriting clauses for APAX and ANZ
• Prepare product-level summaries  to generate actionable insights for Operations, Portfolio Management, Actuarial and Product teams
  • Validate new business deals and complex treaties , support actuarial modelling across the Asia region
  • Perform premium rate and complex data validations  using Python, SQL, and formula-driven logic to identify variances and provide quality assurance
  • Support automation initiatives  by defining validation logic, contributing to coding and data structuring and enhancing end-to-end validation workflows
  • Develop dashboards and insights  using Power BI and other visualization tools to communicate findings clearly and effectively

Financial Monitoring


 

• Support Actuarial and Finance teams  with financial monitoring for the L&H business
• Conduct financial comparisons  including Actuals vs. Estimates, Actuals vs. Actuals and Cash flow variance analysis, collaborating across teams to resolve discrepancies
• Lead quarterly monitoring activities  and prepare reports supporting regional closing cycles
• Analyze revenue trends and key statistical metrics  during periodic closing
• Perform pre- and post-closing activities  and publish control and monitoring reports
• Compare new business volumes  with client-reported data to support accurate financial projections
• Conduct simplified lapse studies  to identify early warning indicators and highlight business-impacting trends

 

About the Team

 

The L&H Operations Insights team is an integral part of Life & Health Operations, playing a pivotal role in delivering high-quality operational insights, maintaining robust financial controls and enabling proactive risk mitigation. With the growing scale and complexity of APAX markets, the team ensures agility, client-centricity and proactive performance monitoring across key portfolios. We are a collaborative, multicultural group that values curiosity, accountability and continuous improvement - we take pride in the meaningful contribution we make to the broader L&H business.

 

About You

 

You are an analytical thinker and a confident communicator who brings both technical depth and business perspective to everything you do. You are comfortable navigating complexity, challenging the status quo and working across diverse, cross-functional teams in a virtual environment. You take ownership of your work, lead with integrity and are motivated by delivering outcomes that genuinely make a difference for clients and the business.

We are looking for candidates who meet these requirements:


 

• 4–6 years of experience  in Life & Health Insurance or Reinsurance, preferably with exposure to Financial Planning and Analysis
• Strong technical proficiency  in Excel, SAS/SQL and Stargate, with demonstrated ability to perform complex data validations and financial analysis
• Advanced analytical skills  with a solid understanding of L&H concepts and an end-to-end value chain perspective
• Regulatory and audit experience , including familiarity with VAT/GST, APRA submissions, or similar compliance frameworks
• Bachelor's or Master's degree  in Actuarial Science, Finance, Accounting, Insurance or related field. IFRS 17 knowledge or certification is preferred

These are additional nice to haves:

 

 

• Experience with  Python, Machine Learning or AI  tools for data analysis and automation
• Proficiency in  Power BI  or other data visualization platforms to build dashboards and communicate insights
• Stakeholder management experience  across multicultural and cross-functional teams in a virtual or matrixed environment
• Experience in  coaching or mentoring  team members or prior involvement in project management, stakeholder engagement or training initiatives
• Familiarity with  actuarial  support or collaboration with Actuarial and Finance teams
• An  agile mindset  with the ability to manage multiple workstreams simultaneously while maintaining a strong sense of accountability and commitment

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.