Head of HR

Head of Human Resources – India

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Location: Gurgaon

Work Schedule: WFO / 9:30 AM – 6:00 PM

Role Summary

The Head of HR – India is a senior leadership role at Milliman India, responsible for driving the people strategy across multiple practices and functions including actuarial, technology, healthcare, and business services across Gurgaon, Mumbai, and Sri Lanka. The role will lead the India HR team covering Talent Acquisition, HR Operations & Systems, Employee Engagement, and people practices, while partnering closely with Global HR and business leadership on key HR programs, talent initiatives, and organizational policies.

Key Responsibilities

1. Strategic HR Leadership & Business Partnership
   • Develop and execute a firm‑wide HR strategy aligned to business priorities, growth plans, and global people agenda.
   • Drive global initiatives to local execution, supporting practice expansion and digital enablement.
   • Manage the interface between Local HR and Global HR – ensuring clarity of roles, effective handoffs, and collaborative problem solving.
   • Lead the India HR operations and act as a trusted advisor to practice leaders on workforce strategy, talent management, and organizational health.
2. Local HR Team Leadership & Operational Excellence
   • Lead and mentor local HR team covering HR ops, HRIS, talent acquisition.
   • Drive Team events & engagement – local celebrations, offsites, recognition programs.
   • Drive operational excellence, compliance, and continuous improvement in all local processes.
3. Collaboration with Global HR (Business Partnering & Strategy)
   • Partner with Global Corporate teams in enabling local services covering
   • Performance Management – execute global performance cycles locally, provide inputs on talent calibration.
   • Compliance & Strategy – implement global policies locally, ensure alignment with Indian labour laws.
   • Learning & Development – identify local skill needs and work with Global Corporate Services to deliver training.
4. Talent Acquisition & Workforce Planning
   • Partner with leadership team towards manpower planning, succession planning.
   • Build hiring strategies across practices, oversee end‑to‑end recruitment delivery for all India based roles.
   • Drive direct sourcing, referrals, campus programs and manage niche, volume, lateral, campus, and leadership hiring.
   • Strengthen Milliman branding to position as a preferred employer.
5. HR Operations, Payroll, Governance & Compliance
   • Oversee HR Operations, including compensation, payroll, benefits, HRMS, employee relations and policy management.
   • Ensure employee lifecycle support, maintain HRIS (ZingHR) data integrity and alignment with global systems (UKG/Workday) where required.
   • Ensure statutory compliance with Indian labour laws and global HR Policies.
   • Drive HR analytics, automation and standardisation of local HR processes.
   • Partner with Global HR, Legal to manage people‑related risks.
6. Employee Engagement, Wellbeing & DEI
   • Design and execute local engagement initiatives (team events, town halls, rewards).
   • Oversee wellbeing programs and champion DEI efforts locally, ensuring credibility and impact.
7. Culture, Ethics & Employee Relations
   • Champion firm values, ethics, independence, and professional conduct.
   • Foster a high‑performance, inclusive, and respectful culture consistent with global consulting norms.
   • Provide senior oversight on sensitive employee relations matters, investigations, grievances, and disciplinary processes.

Experience & Qualifications

Essential

• 15–18 years of progressive HR experience, with at least 4–5 years in a leadership role (HR Head / Senior HR Manager) managing ~ 1000 employees.
• Experience in consulting, analytics, technology, or professional services environments strongly preferred.
• Deep expertise in HR strategy, HR operations and talent management.
• Strong background in talent acquisition across diverse roles (tech, actuarial, healthcare, non‑tech).
• Hands‑on experience with ZingHR (local) and familiarity with UKG/Workday (global).

This is an office-based leadership role requiring office presence 5 days a week, with occasional WFH based on business needs.

About Milliman:

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, and financial services, and property and casualty insurance.