In-Flight Services

Assistant Vice President, In Flight Services

Job Summary:

The Assistant Vice President of In Flight Services will oversee the development and execution of service strategies that enhance the overall in-flight experience for our passengers. This leadership role will play a pivotal part in ensuring operational excellence and customer satisfaction throughout our flight services, impacting the airline's reputation and customer loyalty.

Key Responsibilities:

• Lead and manage the in-flight services team to ensure service excellence and adherence to company standards.
• Develop and implement innovative service strategies that elevate the passenger experience on board.
• Collaborate with cross-functional teams, including operations, safety, and marketing, to align service offerings with business objectives.
• Analyze customer feedback and performance metrics to identify areas for improvement and drive operational enhancements.
• Ensure compliance with industry regulations and company policies through regular audits and assessments.
• Train and mentor staff, fostering a culture of continuous improvement and high-performance standards.
• Prepare and manage departmental budgets, ensuring efficient allocation of resources and cost control.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 10 years of experience in in-flight services, customer service, or related roles within the aviation industry.
• Proven leadership experience managing teams in a fast-paced environment.
• Strong knowledge of in-flight service trends and customer satisfaction metrics.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Detail-oriented with strong analytical skills for assessing performance and implementing improvements.
• Ability to work flexible hours, including evenings and weekends, as required by operational needs.

Preferred Qualifications:

• Master’s degree in a relevant field.
• Experience with service design or customer experience management frameworks.
• Knowledge of compliance regulations in the airline industry.
• Proficiency in data analysis tools and software to drive decision-making.
• Multi-lingual abilities, which would enhance communication with diverse customer bases.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday policies.
• Discounted air travel and employee travel benefits.
• Professional development opportunities for career advancement.
• Employee wellness programs and resources.
• Collaborative and inclusive company culture that values diversity.