About the role

Primary Role & Responsibility

Minimum Qualification

Job Summary :

Role primarily involves applying cash on AR systems, understanding of Legacy systems, and doing basic to complex reconciliations. The role also involves resolving queries relating to unidentified cash / bank receipts and escalating as and when necessary. It also involves people management.

Delivering results as per Service Level Agreement targets / timelines will be a key with focus on Customer Satisfaction and quality of transactions.

Key Accountabilities:

· Ensure that the process transactions are processed as per standard procedures and review all invoices for payments

· Ensure timely cash application

· Identify and make necessary adjustments

· Strong reconciliation knowledge

· Ensure to interact with customer to resolve outstanding issues/AR

· Through knowledge of accounts receivables / general ledger system and procedure

· Ensure that the assigned targets in accordance with KSFs are met

· Ensure adherence to Company Policies and Procedures

· Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)

· Any other essential function that may occur from time to time as directed by the Supervisor

· Graduate with at least 1.5 years of education (B. Com, CA Inter) or diploma in any stream

Minimum Experience

Technical Skills

Soft Skills

Desirable Skills

Product/Process Specific

· Minimum 5-7 years of experience in F&A with skill set to execute specific O2C task (example, Invoice generation /Cash applications, collections etc.) along with people management. Periodical training to be provided related to F&A and Insurance vertical and regularly updated with ongoing industry trends.

· Possesses necessary knowledge of business concepts to effectively perform the job

· Comprehension skills – should be able to read, interpret business documents

· Job Knowledge of the Insurance industry in United States is preferred

· Excellent AR and bank reconciliation exposure

· Experience of AR legacy system is preferable

· Good experience on AR collections & cash posting

· Proficiency in English

· Excellent Communication / interpersonal skills

· Data gathering ability/ Eye for detail

· Capability to communicate with large teams.

· Process Excellence Methodology.

· Appreciation of the domain needs of the process and its key drivers.

· Reasonable level of business perspective regarding the internal functioning of BPO/EXL.

· Good networking capability and Client facing skills. Goal oriented

· Good Computer navigation skills, keyboarding skills

· Should be familiar with MS Office

· Self-disciplined and result oriented

· Ability to multi task

· Ability to work effectively as part of a team

· Strong analytical skills

· Attention to detail – especially during transaction processing

Accounts Receivable

About the role