About the role

Accounts Receivable Collections Specialist

Job Summary:

We are seeking an experienced Accounts Receivable (AR) Collections professional with strong expertise in Cash Application, Collections, Bank Reconciliations, and Team Management. This role is pivotal in managing end-to-end AR processes, ensuring timely cash posting, and resolving customer queries related to outstanding receivables while driving process excellence and meeting SLA and quality targets.

Key Responsibilities:

Manage end-to-end AR Collections activities and ensure timely recovery of outstanding receivables.
Perform customer follow-ups through emails and calls to resolve overdue invoices and payment disputes.
Monitor aging reports and proactively drive collection efforts to improve DSO and cash flow.
Investigate and resolve payment discrepancies, short payments, deductions, and unapplied cash.
Ensure timely and accurate cash application in AR systems.
Review and reconcile customer payments, bank receipts, and unidentified cash transactions.
Lead and mentor team members, ensuring productivity and adherence to quality standards.

Requirements:

3–8 years of experience in Finance & Accounting with strong exposure to Accounts Receivable (AR) Collections.
Minimum 5–7 years of hands-on experience in AR Collections and Cash Applications.
Strong understanding of General Ledger and Accounts Receivable processes.
Good working knowledge of MS Office (Excel, Word, Outlook).
Strong analytical and problem-solving skills with the ability to interpret business documents and financial data.
Experience working on AR Legacy Systems preferred.
Familiarity with process excellence methodologies and continuous improvement initiatives.

Preferred Qualifications:

Exposure to Insurance industry processes (US market preferred).
Experience leading teams in a shared services/BPO environment.
Ability to collaborate effectively with internal stakeholders and leadership teams to resolve issues.
Proven track record of driving process improvements and excellence initiatives.

Benefits:

Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance plans.
401(k) retirement plan with company matching contributions.
Opportunities for professional development and career advancement.
Flexible work hours and remote work options.
Employee wellness programs and initiatives.
A collaborative and inclusive company culture that values diversity.

AR - Collection