Network Operations Specialist

Manager – Telecom Infrastructure Delivery Location: Noida – Hybrid Experience: 8–10 Years Role Type: Individual Contributor (IC) Shift: 12:00 PM onwards Notice Period: Less than 60 days preferred Role Overview We are looking for an experienced Manager – Telecom Infrastructure Delivery to manage end-to-end telecom infrastructure delivery, capacity planning, demand forecasting, circuit commissioning, provider governance, telecom optimization, and service delivery across the organization's global network infrastructure. The role will work closely with Network Operations, Infrastructure, Business, Project Management teams, clients, and telecom service providers to ensure adequate network capacity, resilient connectivity, optimized telecom costs, and seamless delivery of telecom services across WAN, Internet, MPLS, and Cloud environments. The ideal candidate should have strong experience in telecom infrastructure delivery/project coordination, preferably with telecom service providers such as Airtel, Jio, Vodafone/Vi, etc., along with good stakeholder and vendor management skills. Key Responsibilities Telecom Infrastructure Delivery • Manage and coordinate end-to-end telecom infrastructure delivery projects, from requirement gathering through implementation and closure. • Coordinate deployment, implementation, commissioning, and activation of telecom circuits and infrastructure across multiple locations. • Ensure projects are delivered within agreed timelines, SLAs, quality standards, and business requirements. • Track project milestones, dependencies, risks, issues, and resolution plans. Capacity Management & Demand Planning • Drive telecom capacity management and infrastructure monitoring activities. • Perform demand forecasting and capacity planning based on current and projected business requirements. • Identify potential capacity constraints and proactively initiate upgrades or expansions. • Monitor network utilization, bandwidth requirements, circuit performance, and connectivity availability. Telecom Service Provider / Vendor Management • Act as the key interface with telecom service providers, vendors, and implementation partners. • Govern service providers to ensure timely delivery, commissioning, troubleshooting, and resolution of issues. • Track provider performance against agreed SLAs, KPIs, and delivery commitments. • Coordinate with providers for circuit provisioning, upgrades, migrations, cancellations, and service changes. Client & Stakeholder Management • Serve as the primary interface for clients and internal stakeholders for telecom project delivery and status updates. • Provide regular project status, progress reports, risks, dependencies, and escalation updates. • Coordinate effectively across Network Operations, Infrastructure, Project Management, Business teams, vendors, and service providers. • Manage escalations and ensure timely resolution of delivery-related issues. Telecom Optimization • Identify opportunities for telecom cost optimization, network utilization improvement, and service efficiency. • Support evaluation of connectivity options and service-provider solutions. • Ensure telecom infrastructure is scalable, resilient, and aligned with business requirements. Required Skills & Experience • 8–10 years of experience in telecom infrastructure delivery, telecom project coordination, network service delivery, or related areas. • Strong experience in telecom infrastructure delivery and project deployment. • Hands-on experience with capacity management, demand forecasting, and infrastructure monitoring. • Experience working with telecom service providers/vendors. • Good understanding of enterprise WAN, Internet, MPLS, and Cloud connectivity. • Working knowledge of basic network infrastructure and telecom technologies. • Experience in circuit provisioning, commissioning, implementation, upgrades, and migrations. • Strong vendor governance and service-provider management experience. • Excellent client-facing, stakeholder management, communication, and coordination skills. • Ability to manage multiple projects, stakeholders, and service providers simultaneously. • Strong analytical and problem-solving skills.