About the role

ServiceNow Test Engineer

Job Summary:

We are seeking a skilled ServiceNow Test Engineer with hands-on experience in testing ServiceNow applications and modules. The ideal candidate should have expertise in both manual and automation testing, playing a critical role in ensuring the quality and reliability of ServiceNow implementations through comprehensive testing strategies and collaborative cross-functional teamwork.

Key Responsibilities:

Design, develop, and execute test plans, test cases, and test scripts for ServiceNow applications.
Perform Functional, Regression, Integration, System, and End-to-End Testing.
Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF), Selenium, or similar automation tools.
Collaborate with Business Analysts, Developers, and Stakeholders to understand requirements and validate business processes.
Execute test cases, analyze test results, and report defects using defect management tools.
Participate in requirement reviews and provide feedback on testability and quality aspects.
Integrate automated test suites with CI/CD pipelines to support continuous testing.
Maintain test environments, test data, and testing documentation.
Prepare test execution reports, metrics, and quality dashboards.
Support UAT activities and production validation when required.
Contribute to continuous improvement of testing frameworks, methodologies, and processes.

Requirements:

3–8 years of experience in Software Testing with ServiceNow applications.
Hands-on experience in ServiceNow Testing across modules such as ITSM, Incident Management, Change Management, Problem Management, Service Catalog, CMDB, Asset Management, and Knowledge Management.
Experience with ServiceNow Automated Test Framework (ATF).
Strong understanding of both Manual and Automation Testing concepts.
Proficiency in Selenium, Java, JavaScript, Python, or similar automation technologies.
Familiarity with defect tracking tools such as JIRA.
Knowledge of SDLC, STLC, Defect Lifecycle, and Testing Methodologies.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management abilities.

Preferred Qualifications:

Experience working in Agile/Scrum environments.
Exposure to CI/CD tools and DevOps practices.
Experience in ServiceNow upgrades, integrations, and custom applications.
ISTQB Certification will be an added advantage.
Knowledge of API Testing and ServiceNow integrations.

Benefits:

Competitive salary and performance-based bonuses.
Health, dental, and vision insurance packages.
Flexible working hours and remote work options.
Professional development opportunities through training and certification programs.
Collaborative work environment with a focus on continuous improvement and innovation.
Employee wellness programs and initiatives.
Generous leave policies and paid time off.