Head Engineering Quality

Position Title : Head Engineering Quality

Function : Engineering Quality

Location : Gurugram

Reports to : SVP (Engineering & Maintenance)

Job Purpose:
Responsible for the design, development, implementation, and delivery of training programs for engineering staff in compliance with DGCA requirements and airline objectives.

Key Accountabilities:
Functional Activities
1. Develop, implement, and maintain a comprehensive Quality Management System that covers all aspects of the airline's operations.
2. Regularly review and update the QMS to align with industry best practices and regulatory changes.
3. Stay abreast of aviation regulations and ensure the airline's operations comply with Indian and international standards.
4. Establish and maintain relationships with regulatory authorities to facilitate effective communication and collaboration.
5. Lead the development and implementation of safety programs to enhance the airline's safety culture.
6. Conduct regular quality audits and inspections to identify and mitigate potential risks.
7. Carry out risk assessment and change management procedures as and when applicable.
8. Establish and monitor key performance indicators (KPIs) related to service quality, on-time performance, and customer satisfaction.
9. Conduct audits and inspections to ensure compliance with established standards and procedures.
10. Oversee the development and delivery of quality-related training programs for engineering staff.
11. Foster a culture of continuous improvement through training and skill development initiatives.
12. Collaborate with procurement and operations teams to assess and ensure the quality of products and services provided by external suppliers and vendors by developing and implementing effective supplier evaluation program.

13. Lead investigations into quality-related incidents, analyze root causes, and implement corrective and preventive actions.
14. Prepare and present regular reports to senior management on the status of the airline's quality performance.
15. Collaborate with relevant departments to develop and maintain robust emergency response plans.
16. Conduct regular drills and simulations to test the effectiveness of emergency response procedures.
17. Implement process innovations and sustainable measures in operations to effective performance of the organization.

Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
 

Skills & Qualities Required
1. Aircraft Maintenance Technician’s Qualification preferably an AME license in relevant category
2. Extensive experience in aviation, with a focus on quality management and regulatory compliance
3. In-depth knowledge of aviation regulations and industry best practices.
4. Strong leadership skills.
5. Analytical abilities
6. Team Management and Ability to collaborate effectively with cross-functional teams.
7. Excellent communication and public speaking skills
8. Planning & coordination skills
9. Strong understanding of aviation regulations
10. Problem Solving Skills
11. Training and/or experience in QMS and Quality Auditor

Key Performance Indicators:
Safety Performance
Number of safety incidents and accidents.
Rate of compliance with aviation safety regulations.
Effectiveness of safety programs and initiatives
 

Regulatory Compliance
Percentage of regulatory requirements met.
Number of regulatory audits with no major findings.
Timely implementation of corrective actions from regulatory inspections

Quality Management System (QMS) Effectiveness
Percentage of completion for QMS-related tasks and initiatives.
Number of QMS revisions and updates to reflect changes in regulations and industry standards.
Results of internal and external audits related to the QMS.
Training Effectiveness
Completion rates for quality-related training programs.
Improvement in employee competency and performance.
Results of post-training assessments and evaluations.

Supplier and Vendor Quality
Percentage of suppliers and vendors meeting quality standards.
Number of non-conformances and corrective actions related to external partners.
Improvement in the quality of products and services provided by suppliers.

Incident Investigation and Resolution
Timely completion of investigations into quality-related incidents.
Effectiveness of corrective and preventive actions implemented.
Reduction in the recurrence of similar incidents.

Cost of Quality
Monitoring and reduction of the cost associated with quality-related issues.
Efficiency gains and cost savings resulting from quality improvements.

On-Time Performance
Percentage of flights departing and arriving on time.
Number of delays and their causes.
Improvement in on-time performance compared to benchmarks

Key Interfaces
Internal Interfaces
Operations Department
Collaboration to monitor and improve on-time performance.
Coordination for incident reporting and investigations.
Ensuring adherence to operational procedures and standards

Safety department
Close collaboration on safety programs and initiatives.
Joint efforts in conducting safety audits and inspections.
Involvement in the development and testing of emergency response plans.

Maintenance, Engineering and Procurement / Supply Chain Department
Collaboration on quality control processes for aircraft maintenance.
Ensuring that maintenance procedures comply with quality standards.
Coordination for quality inspections and audits related to aircraft maintenance.
Collaboration to assess and ensure the quality of products and services from suppliers.
Monitoring supplier performance and implementing corrective actions when necessary.
Joint efforts to maintain a high standard for externally sourced goods and services.

Finance Department
Collaboration to assess the cost of quality and identify cost-saving opportunities.
Ensuring that quality-related initiatives are aligned with budgetary constraints.
Joint efforts to quantify the financial impact of quality improvements

Leadership Team
Regular reporting on key performance indicators and quality metrics.
Collaboration on strategic initiatives to enhance overall operational excellence.
Providing updates on the status of quality management system effectiveness.

External Interfaces
Regulatory Authorities
Establishing and maintaining positive relationships with regulatory authorities.
Communicating with regulators to address inquiries and provide necessary documentation.
Collaborating on regulatory inspections and audits.
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Suppliers / Vendors
Work closely with external Training vendors to ensure that training activities are carried out timely and efficiently

Educational and Experience Requirements
Minimum Education requirements - An aircraft maintenance engineer qualification along with appropriate DGCA license and a relevant engineering degree (BE/BTech/AME or equivalent)

Minimum - 20 years of experience in engineering or aviation, with a focus on Quality Management

Desired - Strong understanding of aviation regulations, standards, and procedures, with experience in managing Training activities