Assistant Manager – O2C

Job Description

General Purpose of the Position (Why the Position Exists)

The Assistant Manager - O2C is responsible for managing the order to cash process, ensuring accurate financial records, training, and optimization of team processes.

Main Functions of the Position (What, How and Why)

1. Provide regular training to the team on processes and/or knowledge that require reinforcement. Also, address training requests from the client, ensuring that all their needs and expectations are met.
2. Ensure that revenues are recorded in the ERP system and that bank deposits are identified weekly.
3. Supervise weekly the reconciliation of revenue between the Point of Sale and the ERP system, as well as between the ERP system and the bank statement. This includes identifying and resolving discrepancies, ensuring the accuracy and integrity of financial records.
4. Monitor the performance of analysts, ensuring that they implement and strictly follow the procedures and policies in force in all processes they manage.
5. Actively promote the continuous improvement of the area's processes, encouraging analysts to identify optimization opportunities and propose innovative solutions using technology to increase operational efficiency and effectiveness.
6. Validate the timely and accurate delivery of the module's operational deliverables, both weekly and monthly, ensuring the quality and reliability of the information.
7. Review the reconciliations between the O2C module and accounting, ensuring the integrity of the information.
8. Analyze information related to income, deposits, and portfolio aging. Provide specific analyses, proposals, and/or comments to management, with the goal of optimizing financial management.

Job Details

• Area: GBS
• Job Title: Assistant Manager - O2C
• Reports To: Manager - Shared Services
• Location: Gurgaon
• Occupant: Ensure the accuracy of information in the O2C module, including deposits and invoices, to guarantee that both sales and the company's cash flow are correct and complete. Validate that the information is properly integrated with the accounting and finance departments, and ensure that all outstanding balances are reported to the appropriate departments for follow-up and collection management.

Performance Expectations

1. Good communication and a service-oriented attitude.
2. Efficient and clear information exchange.
3. Direct responsibility for budget figures and deviations from actual figures.
4. Analyze, interpret budget numbers, and perform difference analysis against actual results.
5. Process requests in accordance with the current service provision contract.
6. Collaborate with the GBS Internal Control area to assist external and internal auditors by providing the requested information and documentation in accordance with established procedures.
7. Ensure that the level of service and customer satisfaction is within the percentages approved by the sub-directorate; guaranteeing that any deviations are analyzed for immediate correction.

Budget Management

1. There is no interaction whatsoever with budget-related issues.
2. Provides and organizes information that will be used in budget preparation.
3. Specifies requirements for preparing business, production, or expense budgets and may be responsible for preparing the figures.

Job Profile

• Experience: 4-5 years
• Age: 25 and up
• Degree: Bachelor's degree in Administration, Accounting, Finance
• Other Studies: Finance
• Languages: English

Areas of Expertise

• Accounts receivable, invoicing, revenue validation.
• Experience with ERP and Microsoft Office Suite.
• Personnel management.
• Power BI
• Total positions: 1 | Total population: 6

Skills Required

1. Collaborative and problem-solving.
2. Negotiation and influence over others.
3. Ability to communicate high-level messages to change the course of a company or group of companies.