About the role

Manager - Background Verification

Job Summary:

The Manager for Background Verification at EXL Services is a pivotal role responsible for overseeing the background check processes to ensure compliance and accuracy in our recruitment practices. This position entails driving efficiency and effectiveness in verifying candidate backgrounds while providing exceptional service to our stakeholders.

Key Responsibilities:

Oversee the entire background verification process, ensuring timely and accurate completion of checks.
Manage a team of verification specialists, providing guidance, training, and performance reviews to optimize productivity.
Develop and implement verification policies and procedures to enhance compliance with legal and regulatory standards.
Collaborate with HR and recruitment teams to understand and address background check needs for various roles.
Analyze verification data and metrics to identify trends and areas for improvement in the process.
Act as a key point of contact for escalated issues relating to background checks, providing resolution and support to both internal and external stakeholders.
Stay updated with industry best practices and legal guidelines relating to background screening to ensure the organization remains compliant.

Requirements:

Bachelor’s degree in Human Resources, Business Administration, or a related field.
9-14 years of experience in background verification, compliance, or a related field.
Strong understanding of background check procedures and local regulations.
Proven leadership skills with experience managing teams in a fast-paced environment.
Excellent interpersonal and communication skills to effectively engage with various stakeholders.
Proficiency in data analysis and experience with HRIS systems.
High ethical standards and the ability to handle sensitive information with discretion.

Preferred Qualifications:

Certifications in background screening or compliance (e.g., PBSA, HR certifications).
Experience in process improvement methodologies such as Six Sigma or Lean.
Prior experience working in a BPO or related service-oriented environment.
Strong analytical skills with a background in data metrics and reporting.