About the role

Primary Role & Responsibility

Shfit Timings - 4PM TO 1AM

Cab Facility Available

Job Summary:

Role primarily involves applying cash on AR systems, understanding of Legacy systems, and doing basic to complex reconciliations. The role also involves resolving queries relating to unidentified cash / bank receipts and escalating as and when necessary. It also involves people management.

Delivering results as per Service Level Agreement targets / timelines will be a key with focus on Customer Satisfaction and quality of transactions.

Key Accountabilities:

Ensure that the process transactions are processed as per standard procedures and review all invoices for payments
Ensure timely cash application
Identify and make necessary adjustments
Strong reconciliation knowledge
Ensure to interact with customer to resolve outstanding issues/AR
Through knowledge of accounts receivables / general ledger system and procedure
Ensure that the assigned targets in accordance with KSFs are met
Ensure adherence to Company Policies and Procedures
Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
Any other essential function that may occur from time to time as directed by the Supervisor

Minimum Qualification

Graduate with at least 1.5 years of education (B. Com, CA Inter) or diploma in any stream

Minimum Experience

7- 8 years

Product/Process Specific

Minimum 5-7 years of experience in F&A with skill set to execute specific O2C task (example, Invoice generation /Cash applications, collections etc.) along with people management. Periodical training to be provided related to F&A and Insurance vertical and regularly updated with ongoing industry trends.

Possesses necessary knowledge of business concepts to effectively perform the job
Comprehension skills – should be able to read, interpret business documents
Job Knowledge of the Insurance industry in United States is preferred
Excellent AR and bank reconciliation exposure
Experience of AR legacy system is preferable
Good experience on AR collections & cash posting
Proficiency in English
Excellent Communication / interpersonal skills
Data gathering ability/ Eye for detail
Capability to communicate with large teams.
Process Excellence Methodology.
Appreciation of the domain needs of the process and its key drivers.
Reasonable level of business perspective regarding the internal functioning of BPO/EXL.
Good networking capability and Client facing skills. Goal oriented
Good Computer navigation skills, keyboarding skills
Should be familiar with MS Office

Soft Skills

Self-disciplined and result oriented
Ability to multi task
Ability to work effectively as part of a team
Strong analytical skills
Attention to detail – especially during transaction processing

Accounts Receivable