Technology Service Delivery

·        Bachelor’s degree in information technology, Computer Science, or a related field; master’s degree preferred.

·        Minimum of 12+ years of experience in technology service delivery, with at least 2 years in a leadership role.

·        Innovative mindset with a passion for continuous improvement and strategic thinking.

·        Candidate should have exposure and experience to work across few, or all technology domains listed below -

o    Cloud platforms and services

o    Artificial Intelligence (AI) technologies

o    Digital Workplace solutions

o    Contact Center technologies

o    Network infrastructure and services

o    Service Management & Tooling

o    Observability & Analytics

·        Proven experience in technology service delivery within Insurance / Healthcare / Utilities / Banking and Capital Markets or similar domains.

·        Demonstrated ability to lead complex engagements and deliver high-impact solutions.

·        Excellent communication, stakeholder management, and influencing skills.

·        Certification in above-mentioned technologies, ITIL, PMP, or similar service delivery and project management methodologies