Associate Manager- Operational Strategy

Job Description

SCOPE OF THE ROLE

We have an exciting opportunity for an Associate Manager for Organizational Governance & Service Management (OGSM) team at AXA Global Business Services. Supporting the Lead Organizational Governance & Steering, this role is a crucial part of our SE&T team. Working in a fast-paced and multi-cultural environment, we are looking for a candidate who feels comfortable and is experienced in working with a wide variety of international stakeholders and senior management. Within this role, proposing pragmatic solutions, and building excellent working relationships will be paramount to enable the successful delivery of strategic projects.

You will manage varying levels of ambiguity, implement practical solutions, and build strong working relationships to facilitate the successful delivery of the program. You will be responsible for the end-to-end delivery of a single project or a work-stream of a larger project. Working closely with the Lead OGSM, you will drive governance of critical strategic projects while contributing to the establishment of a comprehensive portfolio management framework for GBS, alongside developing and implementing new governance processes.

As a hands-on Associate Manager for OGSM, you will be humble yet driven, detail-oriented, and dedicated to achieving excellence.

CONTENT OF THE ROLE

Organizational Governance & Service Management

• Analysis, prioritization, monitoring of the overall GBS Strategic Projects portfolio through the established Governance frameworks and approach.
• Participate in portfolio reviews, financial tracking and provide recommendations.
• Communication and reporting to key stakeholders.
• Propose improvements to our approach to program, project and change management in support of the strategic planning cycle for relevant investments for GBS.
• Contribute to design and implement scalable organizational governance frameworks, processes, and policies to ensure consistency, efficiency, help drive the strategic vision of the organization.
• Collaborate in establishing Governance mechanism for monitoring operational performance, defining key success metrics, escalation of exceptions and development of improvement plans.

Strategic Planning and Advisory

• Undertaking market and business discovery activities to enable formation of strategic recommendations on key organizational initiatives.
• Liaising with divisional and functional leaders to ensure alignment of priorities with the overall strategic objectives of AXA GBS.
• Implementing scalable operational frameworks, processes, and policies to ensure consistency, efficiency, and compliance across departments.
• Driving the scoping, planning activities of key strategic projects including the definition of strategic outcomes targeted.
• Managing the adoption and consistent application of project and portfolio management processes and tools, to help track the delivery of the transformation program against KPIs.
• Driving compliance, closely track workstreams and initiatives, documenting performance vs key milestones, risks, highlight any issues that could result in delays, ensuring that sponsors and stakeholders are made aware and engaged in resolution.
• Manage process improvement initiatives by evaluating existing practices, identifying opportunities for enhancement, and streamlined procedures to optimize project management efficiency.

PROFILE, SKILLS & COMPETENCIES

Skill / Competency	Description
Stakeholder Management	Good stakeholder management skills with the ability to inform, persuade, and constructively challenge a wide range of internal and external stakeholders.
Business Acumen	The understanding of business operations, governance frameworks, process improvement, monitoring & reporting, and financial analysis to be able to understand the strategy and align it with the organization’s goals and objectives.
Strategic Thinking	The ability to apply strategic thinking to ensure alignment with the organization’s vision, goals, and objectives.
Project Management	A strong background and 2+ years' experience in overseeing projects, creating detailed project plans, and managing budgets, timelines, and communication plans and expertise in project management methodologies and practices.
Analytical and problem-solving	A profound ability to identify problems, analyse data, and develop effective solutions. Demonstrable ability to understand, interpret, analyse, and present complex data.
Communication Skills	Excellent written and verbal communication.
Education	Masters' Degree in Business Administration, Finance, Strategy, Operations, or equivalent professional experience.
Experience	Overall 4-5+ years' experience in a Business Management, Strategy and Planning, Data Analytics, large scale project management with management consulting firms or top corporate.