About the role

Role: Change Management Expert

About Comviva:

Comviva empowers organizations to drive transformative growth with measurable business impact. Our AI-driven digital solutions and intelligent platforms enable our customers to unlock new revenue opportunities, enhance customer experiences, and simplify operational complexities to achieve exponential success. From maximizing customer lifetime value to enabling large-scale digital transformation, Comviva is trusted by 200+ global communication service providers and enterprises to solve complex challenges and prepare for the future. With our solutions deployed across 100+ countries, Comviva has brought the benefits of digital innovation and mobility to billions worldwide. As a Tech Mahindra Company and a member of the Mahindra Group, Comviva is committed to driving growth, efficiency, and transformation for tomorrow. Backed by a strong R&D foundation, 70+ patents, and recognition from Gartner, Forrester, IDC, and Juniper Research, we are trusted for our innovation, technology excellence, and the impact we create for our customers, communities, and the industry.

Why Join Us

At Comviva, you get the best of both worlds — the agility and innovation of a startup, powered by the scale and stability of a global enterprise. We foster a people-first, inclusive, and empowering culture where ideas thrive, and individuals grow. Join us to create meaningful impact, collaborate with high-performing teams, and advance your career with one of the world's most trusted brands — the Mahindra Group.

Location: Bangkok, Thailand

Role Summary

Lead change management for a large-scale enterprise product catalog transformation. Ensure stakeholder alignment, user readiness, and adoption from legacy systems to a centralized platform, covering pre-go-live through hypercare.

Key Accountabilities

Change Strategy & Governance
- Define and execute end-to-end change strategy aligned to program milestones
- Establish stakeholder governance, engagement model, and reporting
Stakeholder & Impact Management
- Identify stakeholders; onboard and manage SPOCs and Change Champions
- Lead Change Impact Assessment (CIA) workshops and mitigation planning
- Secure sign-offs on impacts and readiness
Communication & Training
- Develop and execute communication plan (channels, cadence, messaging)
- Conduct Training Needs Analysis (TNA) and deliver role-based training
- Track completion, effectiveness, and feedback
Adoption & Hypercare
- Drive awareness, readiness, and system adoption
- Support post go-live war room and issue resolution
- Monitor KPIs, run reinforcement actions, and close hypercare

Key Deliverables

Stakeholder Register
CIA & Mitigation Plan
Communication & Training Plan
Training Completion & Feedback Reports
User Adoption Dashboard & Hypercare Closure

Experience & Skills

10+ years in change management for large transformation programs
Strong experience in enterprise/BSS transformations
Proven stakeholder management and adoption delivery
Hands-on in CIA, TNA, training rollout, and hypercare
Strong communication and facilitation skills

Key Interfaces

Business & IT stakeholders (via SPOCs)
Change Champions network
Cross-functional teams during go-live and hypercare

Outcome

Smooth transition, high user adoption, and stable post go-live operations.