About the role

IND Group Manager – Health Ops

India | Risk and Human Capital

Proprietary & Confidential

Job Code: 111513

ARL:5.1

Solution Line: Health

Position type: Full Time

Work Location: Gurgaon

Working style: Hybrid

Cab Facility: Yes

Shift Time: 12PM to 9PM

People Manager role: Yes

Required education and certifications critical for the role:

Bachelor’s degree in business, management, and/or technical field.

Required years of experience:

Overall Work experience of 12 + years with at least 6+ years of people management

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.

GENERAL DESCRIPTION OF ROLE:

Group Manager is accountable for the overall management of client services and colleagues within the group. Portfolio would include different products & services globally in Health Portfolio.
The Group Manager is accountable for meeting or exceeding client's delivery expectations to ensure satisfaction, and the retention and future expansion of business. For new client relationships, the GM is responsible for establishing client relationships prior to live date, as well as preparing for the ongoing environment.

JOB RESPONSIBILITIES:

Accountable for all deliveries at a regional level
Deliver projects through direct reports with a span of 20-30 team members (including Operations Managers) and ensure adherence to timeline, quality, cost
Ownership of Manager’s career path, succession planning and performance management - Focuses on enhancing technical & personal effectiveness through training, education and coaching
Ensure job rotation of colleagues to facilitate learning
Manage people managers (typically 3-4), careers, attrition and Employee engagement
Manage and own stakeholder relationships and acts as first point of escalation for projects
Identify and promote job exchange opportunities outside of business unit
Business Development – showcase operation center capabilities across organization, source new business
Drive operational efficiencies through quality, technology, automation and standardization initiatives
Responsible for efficient resource allocation, capacity and budget utilization to ensure profitable delivery
Work closely with Unit Manager to track critical financial and operational metrics with a view to meet unit objectives and drive operational excellence.
Leverage best practices followed in other operations groups in Consulting operations across the globe and introduce the same for the team.
Risk Analysis and mitigation – Understanding of high impact risks, develop mitigation plans and governance
Succession planning for critical roles
Training needs assessment for a wider team
Collaborate with support functions – TD, Quality, HR etc. to drive initiatives
Facilitate Research & Development activities – support in developing white papers, product development, insights, marketing collaterals etc.

SKILLS/COMPETENCIES REQUIRED:

Excellent interpersonal, communication skills
Proven multi stakeholder management experience
Strong Program and Portfolio Management experience
Adaptability to a changing and high growth environment
Demonstrated Change Management capability for self and teams
Client management/ relationship management
Ability to understand end consulting solution
Leverage technology to bring efficiency and improve quality
Contribute to improving technology solutions and its applications
Identify new technology & tool requirements and acquire/ develop process knowledge
Experience in handling large teams.
Ability to work independently in a dynamic and rapidly changing environment and manage multiple priorities
Plans and organizes work where the complexity or volume of activities requires considerable co-ordination
Flexibility to work with gross geographical teams.
Self-motivated and can deliver on stretch targets
Displays big picture thinking, as a strategic contributor to the broader business strategy

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.