AR Cash Application

Key Responsibility Areas including preferred Skills and Experience  

• Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query  

• Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation  

• Should be able to create all MI reporting on time along with monthly creations of SLA data.  

• Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits.  

• Payment processing as per request received with utmost accuracy  

• Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal  

• Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe.   

• Ensure that the quality of the transactions is in compliance with predefined parameters    

• Ensure adherence to Company Policies and Procedures  

• Understanding of bank reconciliation, open items, debit & credit clear understanding.  

• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns   

• Able to create and amends necessary changes in SOP on real time basis and help team for their queries  

Competencies:    

• Good communication both written and verbal  

• Good knowledge of collections strategy and client management experience during call  

• Knowledge of multiple ERP systems will be an added advantage.  

• Good decision-making skill .  

• Committed to achieving specific objectives and takes ownership for accomplishing them.  

• Effectively balances quality, customer service and productivity standards  

• Ability to prioritize & multi-task  

• Exhibits meticulous attention to detail  

Eligibility Criteria:   

• Graduate in accounts . B. Com Hons is preferred  

• Minimum 4 years to 6 years of experience in an international OTC and R2R process from Retail industry   

• System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage  

• Must have client management experience and experience of managing a team size of 5 members