AVP- HRO

Overview

To assist in expanding our HRO Practice, we are looking for a resource with experience in HRO Operations in back-office operations.

Responsibilities

• Lead and oversee end-to-end delivery of HR outsourcing services to clients, ensuring SLAs and KPIs are met or exceeded.
• Strong experience in the following areas in Shared service or Outsourcing set-up for clients:
  • Talent Acquisition
  • Talent Development
  • Employee Support & Data Management
  • Global Mobility
  • Payroll and Compensation
• Serve as primary point of contact for clients, managing expectations and ensuring high level of customer satisfaction.
• Understand client business objectives, needs and develop strategies to address them.
• Serve as escalation point of contact for concerns, work with internal teams to resolve them efficiently.
• Proactively identify opportunities for process improvements and make recommendations to clients.
• Manage a cross-functional team of HR service delivery professionals, driving operational excellence and high-quality outcomes through digital levers.
• Collaborate with sales and client partners for new opportunities, solutions, and presentations.

Required Skills

• Strong organizational and time management skills to meet deadlines.
• Effective communication and interpersonal skills to collaborate with cross-functional teams.
• Ability to work independently and handle confidential information with integrity.
• Analytics and developing insights and recommendations for stakeholders.
• High level verbal and written communication skills.

Education and Experience

• Graduate/Postgraduate in Human Resource.
• 12 to 15+ years of progressive experience in HR outsourcing, service delivery management, or HR operations.
• Proven experience in a shared service or third-party support industry preferred.