Sr. Associate manager

 

Job Summary:

As a Ticketing and Query Resolution Manager, you will oversee the ticketing and query resolution process, ensuring efficient handling of inquiries and issues. Your role will play a crucial part in enhancing vendor relationships and optimizing software asset management strategies within our global operations.

 

Requirements:

• Minimum of 7 years of experience in ticketing and query resolution management, preferably in a global setting.
• Strong understanding of software asset management and SAP license management.
• Proven experience in working with tier 1 vendors and managing vendor relationships.
• Exceptional communication skills, both written and verbal, with the ability to engage senior stakeholders effectively.
• Ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail.
• Proficiency in using ticketing tools and software for effective incident management.
• Strong analytical skills with a focus on data-driven decision making.