AMS Team lead

AMS Team Lead

Educational Qualification:

Bachelor’s degree in Information Technology, Computer Science, or related field

Relevant Functional Experience SFIA Level:

10+ years of hands-on experience supporting SAP Ariba Buying and Invoicing, Sourcing and Contract Management modules

Experience in integrating Ariba with Oracle EBS (AP, PO, and GL modules); SFIA 5

Role Specific Skills:

• SAP Certified Application Associate – SAP Ariba Procurement
• SAP Ariba Integration Certification (CIG or API-based)
• Oracle EBS Financials Cloud Certification (optional but valuable)
• ITIL Foundation Certification (for support process alignment)

Technical/Soft Skills:

• Experience in using ServiceNow ticketing system
• Strong Experience in Ariba implementation and maintenance
• Required process knowledge of Procurement & Invoice processing
• Good communication skill
• Good analytical skills & competent at logical reasoning

Responsibilities:

• Oversee sub function/team activities
• Responsible for client co-ordination, issue resolution, escalation management
• Resource shift alignment as per WTW business requirement
• Monitor key performance parameters of the process & ensure adherence to SLAs/KPIs
• Partner with WTW on process improvement/transformation initiatives
• Lead tri-party governance and ensure timely resolution of issues
• Review small change forms, provide estimated efforts, seek approval from WTW and post approval get small change implemented

Team Handling:

The Team lead oversees the management of Senior Analyst.