Head of Customer Care & Logistics (Aroma Business)

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Eternis Fine Chemicals Limited (Eternis) was born of a dream in 1988. And in a short span of time, we have become one of the top 10 aroma chemical manufacturers globally. Today, we are the largest exporter of aroma chemicals in India and exports are 80% of the sales. Eternis is a leading manufacturer of specialty chemicals from India catering to the global market. Led by Mr. Rajen Mariwala of the Marico promoter family, Eternis is one of the largest aroma chemical makers in India...

History & timeline – Mariwala Group

In the early 1900’s Shri Kanji Morarji founded a pepper trading company, and the family earned the endearing moniker of Mariwala or pepper sellers. From here, the company grew...

Eternis Today

Eternis today is a global leader in Aroma & Personal Care with an ambition to touch a turnover of 500MUSD... In December 2024, Eternis announced the acquisition of 100% of Sharon Personal Care...

Position in the Organisation

Reports directly to: Vice President Sales & Customer Services

Other reporting to: Associate VP Supply Chain Management

Direct reports: Customer Care Manager/Assistant Managers (team size is ~ 13)

Mission

Purpose of the Job/Job Mission: The Global Head of Customer Care and Logistics is a key leadership role responsible for defining and executing a world-class customer experience strategy based on our Eternis DNA “Being Forever Customer Centric”...

Responsibilities and Accountabilities

Strategic Leadership & Management (Customer Care & Team)

• Develop and implement a cohesive global Customer Care strategy that prioritizes customer satisfaction...
• Lead, mentor, and manage a team of ~13 Customer Care specialists...

Global Logistics & Order Management

• Directly oversee the global logistics process, ensuring cost-effective, timely, and compliant shipment...

Job Title

Job Title: Head of Customer Care & Logistics (Aroma Business)

Eternis Level: Senior Manager

Location: Lower Parel, Mumbai, India

Position Requirements – Education, Experience, Competencies

Educational Requirements

Mandatory: Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field...

Experience

• 10+ years of progressive years experience in Customer Service/Care and Global Logistics...
• Mandatory and demonstrated proficiency with SAP SD (Sales and Distribution) and logistics modules...

INTERNAL DOCUMENT – Not to be disclosed to or relied upon by any party outside Eternis. All rights reserved.

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