About the role

VP – Enterprise Digital Systems & Technologies

Function - Global Technology, Enterprise Digital

Reports to: Vice President - Head of Enterprise Digital

Permanent/ Temporary: Permanent

Span of Control: 4 - 5

Location: Noida / Gurgaon

About Role

EXL is seeking a core technologist and delivery leader to establish and scale the Enterprise Digital Delivery within the Enterprise Digital function. This role is pivotal in driving technology-led transformation, shaping enterprise application strategy, and building a future-ready practice that accelerates EXL’s digital journey globally. The leader will be accountable for designing, delivering, and governing enterprise applications (SaaS, ERP, CRM, BPM, custom applications) while embedding cutting-edge digital capabilities such as cloud-native solutions, API-led architecture, AI/ML, and automation frameworks. The role combines deep technical expertise with large-scale delivery leadership, ensuring that EXL’s enterprise platforms are modern, integrated, and business-outcome driven.

Key Responsibilities

Enterprise Application Delivery & Modernization

Establish and scale the Enterprise Application Delivery CoE with a vision anchored in future technology trends.
Ability to engage and manage enterprise digitization requirements with Enterprise Functions of HR, Finance, Sales & Marketing, Legal & Compliance, and Operations.
Ability to lead and develop In-House teams with a combination of Core Systems Technologies and Bespoke Applications.
Build reference architectures, playbooks, and reusable frameworks for enterprise application delivery.
Drive talent development through advanced training, certifications, and structured career paths.
Competence in Core Systems and Technologies related to HRIS, ERP, CRM, CMS, and Enterprise Workflows.
Proficient in a combination of Cloud Technologies and Hybrid Applications Environments.
Lead delivery of enterprise platforms (ERP, CRM, HCM, BPM, SaaS, custom apps) with a focus on scalability, security, and performance.
Drive cloud transformation, microservices adoption, and next-gen integration architectures.
Ensure alignment of digital delivery with enterprise strategy, growth priorities, and ROI outcomes.
Accelerate business process digitization using AI, automation, and data-driven intelligence.
Champion user-centric adoption models with change management and next-gen training.

Governance & Performance

Implement a robust delivery governance framework, defining KPIs, SLAs, and risk controls.
Lead portfolio and program governance across multiple functions and geographies.
Ensure delivery excellence through agile, hybrid, and scaled frameworks.
Own executive-level reporting of delivery impact, risks, and transformation outcomes.
Lead Key Processes viz. User Experience, Security, Quality, Compliance, Financials.

Strategic Partnerships

Engage and manage Technology & Systems Solutions & Services Providers.
Manage vendor ecosystems to optimize delivery quality, and cost efficiency.
Represent EXL externally as a thought leader in digital delivery and enterprise applications.

Primary Internal Interactions

Functional Heads/ VPs/ AVPs in functions - Finance, Business Operations, Legal, Global Technology & Growth Team.
Internal Audit and SOX - Compliances/ controls in projects.

Primary External Interactions

Implementation Providers.
Resourcing Providers.

Organizational Relationships

Reports To: Head of Enterprise Digital

Supervises: AVP / SAVP, Managers and Lead Assistant Managers

Skills

Technical & Delivery Skills

Proven hands-on experience in delivering large-scale enterprise applications (ERP, CRM, HCM, BPM, SaaS platforms).
Strong grounding in enterprise/solution architecture, API-first integration, and cloud-native/hybrid models.
Hands-on understanding of AI/ML, RPA, and intelligent automation as levers for enterprise transformation.
Solid knowledge of cybersecurity, compliance frameworks, and data architecture.
Ability to lead multi-phase rollouts, upgrades, integrations, and migrations in complex enterprise environments.
Strong knowledge of agile, hybrid, and traditional program management methodologies.
Solid background in solution architecture – designing scalable, secure, and integrated enterprise application landscapes.
Experience with cloud-based architectures (AWS, Azure, GCP) and hybrid deployment models.
Strong understanding of API-led integration, microservices, data flows, and middleware platforms.
Ability to evaluate and recommend emerging technologies, SaaS products, and automation tools for business impact.

Leadership & Influence

Ability to build and scale high-performing global delivery teams.
Skilled at CXO-level engagement, influencing strategy and enabling IT-business convergence.
Recognized for building cross-functional collaboration between business, IT, and operations.
Strong track record of talent mentoring, COE building, and capability scaling.
Ability to manage internal stakeholders.
Time management and workload planning skills.
Focus on quality and process improvements.
Project management.
Ability to engage and influence CXO-level stakeholders and align IT with business priorities.
Demonstrated success in building and mentoring high-performing delivery and architecture teams.
Strong cross-functional leadership with ability to bridge business, IT, and operations.

Education

Bachelor’s in computer science, Information Technology, Engineering, or equivalent (required).
Master’s (MBA or equivalent) with focus on Technology Management, Information Systems, or Business Strategy (preferred).

Certifications strongly desirable:

Enterprise Architecture (TOGAF, AWS/Azure/GCP Architect).
Program/Portfolio Management (PMP, SAFe Agile, PgMP, PRINCE2).
Cloud & SaaS Platforms (SAP, Oracle, Salesforce, Workday, ServiceNow).
BPM & Automation (Lean Six Sigma, BPM certifications).

Work Experience Requirements

18+ years of leadership experience in enterprise applications, technology delivery, or consulting.
Proven success in setting up and scaling CoEs for enterprise application delivery.
Deep experience in SaaS platforms, automation, cloud-native architecture, and integrations.
Strong track record in global delivery governance, portfolio management, and risk control.
Demonstrated ability to future-proof enterprise platforms with emerging technologies.
Recognized for thought leadership and innovation in enterprise applications and digital delivery.
Experience in BPM, consulting, or large-scale global operations highly desirable.
Demonstrated leadership in talent development, COE building, and cross-functional collaboration.
Demonstrated ability to scale programs, drive organization-wide change, and deliver tangible business outcomes.

Annexures:

Acknowledgement (acknowledge that the information contained in this document is factual and complete)

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Candidate Supervisor/Manager Date