About the role

Job Description

Designation

Team Manager (Level 53)

Business Unit: Compliance

Shift Timings: Day afternoon shift

Location: iThink or Vikhroli

Reporting to: Director

Principal Duties/Responsibilities

The candidate will lead the centrally formed team in Mumbai under Compliance, transitioning work from global locations to Mumbai. Engagement, understanding the scope of work, documentation, defining service level agreements, phased approach, dealing with challenges, and effectively delivering projects within timelines are the key responsibilities for this role.

Key Deliverables

Responsible to lead the development, implementation, embedding, and maintenance of an efficient and independent Compliance Centralization Function.
Handle multiple end-to-end transformations with different levels of complexities.
Prioritize and organize work on a daily basis according to business priorities to have a detailed and robust workflow built in, which will also help build management information reporting on SLAs.
Strong focus on deliverables and to meet timelines and quality of deliverables.
Plan, schedule & track project deliverables, goals, milestones.
Create and maintain key project deliverables, including but not limited to project plan, risk plan, resource management plan, weekly project status reports, communications plan, meeting minutes, actions/issues/decisions register.
Timely escalations of risks & issues within business as usual activities.
Responsible for the escalation of material issues, incidents, and breaches to relevant business and Compliance leadership and other functions, e.g. Legal and Risk.
Develop a trusted advisor relationship with stakeholders.
Implement and manage change when necessary to meet project outputs.
Present to stakeholders reports on progress as well as problems and solutions.
Deliver and install technology solutions (in case of technology projects).
Participate in Compliance Function ad-hoc strategic or operational projects as requested.
Manage/lead a team of Compliance colleagues, providing support and coaching, and ensuring that performance objectives and development plans are agreed upon and that performance is reviewed at least annually, in line with WTW's performance management policies.
Succession planning and retention activities; participate in talent acquisition activities as required.

Competencies

People Leadership

Ability to closely partner with operations personnel (across geographies) on projects.
Ability to network within the entire WTW organization and get things done by building bridges.
Driving Excellence.
Fostering Innovation.
Influencing Stakeholders.
Developing Talent.
Adapting to Change.

Communication

Excellent written and oral communication skills.
Able to tailor communication to the audience.

Inter-personal

Results-focused, highly motivated, self-starter.
Strong can-do attitude, positive towards change.
Must be willing and able to travel and work in multiple time zones if required.
Works well with teams.
Demonstrable adherence to values such as integrity, advocacy, teamwork, passion, and courage.
Critical Thinking and Problem Solving.
Able to work on own initiative and manage multiple stakeholder needs.

Required Qualifications, Skills, Knowledge, Experience

Qualifications

Minimum bachelor’s degree a must.
May possess Project Management skills / Project Management certifications preferred (Prince2 / PMP).
Operational Development Programme (ODP) L1 and L2 certified.
Proven track record of performance in the current role at the highest level.

Knowledge/Experience

5+ years of experience in Operational leadership / project management.
Insurance / broking or financial services industry experience a plus.
Experience in strategic planning, risk management and/or change management.

Eligibility Criteria

Latest Performance Rating: Meets Expectations or above.
Not on written warning for behavior or performance within the last 12 months.
Minimum experience of 15 plus years.
Minimum 24 months of experience in the current role.

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Compliance manager