Salesforce Survey Management Specialist

Experience: 5+ years in Salesforce

Job Summary

We are seeking a skilled Salesforce Survey Specialist with strong experience in Salesforce Surveys / Feedback Management to design, implement, and manage customer and employee feedback solutions. The role focuses on delivering insights-driven experiences and improving engagement through data-backed decision-making.

Key Responsibilities

• Design and configure Salesforce Surveys (Feedback Management) for customer and internal use cases
• Create and manage survey templates, logic, branching, and automation flows
• Integrate surveys with Sales Cloud, Service Cloud, and Experience Cloud
• Automate survey distribution using Flows, Process Builder, and triggers
• Analyse survey responses and build reports and dashboards for insights
• Ensure proper data capture, storage, and compliance within Salesforce
• Work with business teams to define feedback strategies and KPIs
• Customize UI using Lightning components (LWC/Aura – basic level) for enhanced survey experiences
• Manage survey lifecycle including testing, deployment, and optimization

Required Skills & Qualifications

• 5+ years of experience in Salesforce platform
• Hands-on experience with:
  • Salesforce Surveys / Feedback Management (mandatory)
  • Salesforce Flow & automation tools
  • Sales Cloud / Service Cloud
• Strong understanding of:
  • Data modeling and reporting in Salesforce
  • Survey logic (skip logic, scoring, branching)

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Technical Skills

• Apex (basic to intermediate)
• Lightning Experience and UI customization
• REST APIs for integrations (good to have)
• Reports & Dashboards

Good to Have

• Experience with Experience Cloud (Communities)
• Exposure to Data Cloud or analytics tools
• Integration tools like MuleSoft

Certifications (Preferred)

• Salesforce Administrator
• Salesforce Platform App Builder
• Salesforce Service Cloud Consultant

Soft Skills

• Strong stakeholder communication
• Analytical mindset with focus on insights
• Attention to detail and problem-solving ability
• Ability to work in Agile teams