AM – Delivery Excellence & Process Improvement (CoE)

Assistant Manager – Delivery Excellence & Process Improvement (CoE)

Position Title: Delivery Excellence & Process Improvement (CoE) 

Grade: Assistant Manager

Department : Central Services – Information Technology

Reporting To :  Manager

Location : Bangalore

About Savills:

For over 160 years, Savills has been helping people thrive through place and spaces.

Listed on the London Stock Exchange, we have more than 40,000 professionals collaborating across over 70 countries, delivering unrivalled coverage and expertise to the world of commercial and prime residential real estate.

By applying world research data and trends to local and global settings, we’re able to empower our clients with insights from the forefront of the industry – bringing their aspirations to life through innovative, tailor-made solutions.

Whether we are working with a global corporate looking to expand, an investor seeking to sustainably optimise their portfolio, or a family trying to find a new home, we help our clients make better property decisions.

Equal Employment Opportunity:

Savills is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Scope:

The role operates within the Centre of Excellence (CoE) and spans delivery governance, process standardization, and execution improvement across technology and PMO functions.

• Functional Scope: Covers end-to-end delivery lifecycle including intake, planning, execution, QA, release, and post-implementation review (PIR)
• Organizational Scope: Works across multiple delivery teams (PMO, QA, Engineering, Business stakeholders) to drive consistency in execution practices and reporting standards
• Geographical Scope (Progressive): APAC-wide, with responsibility to support alignment, standardization, and advisory across regional PMOs and delivery teams
• Decision-Making Scope: Provides recommendations on process design, governance frameworks, and delivery metrics; influences execution standards but does not carry direct line management responsibility
• Tooling Scope: Ensures alignment of delivery tools (e.g., ClickUp) with defined processes and governance requirements; focuses on structure, usage discipline, and reporting integrity rather than administration
• Outcome Scope: Accountable for improving delivery predictability, reducing rework and delays, and enabling data-driven visibility into delivery health

Key Responsibilities

1. Process & Workflow Excellence
   • Design and standardize end-to-end delivery workflows (intake → planning → execution → QA → release → PIR)
   • Identify inefficiencies and implement continuous improvement initiatives
   • Establish structured work breakdown practices (task sizing, dependencies, prioritization)
2. Delivery Governance & Metrics
   • Define and track execution metrics such as:
     1. Cycle time
     2. Throughput
     3. SLA adherence
     4. Rework / defect leakage
   • Establish governance checkpoints and ensure adherence to delivery standards
   • Improve accuracy and reliability of delivery reporting
3. Tool Alignment (ClickUp or Equivalent)
   • Define how tools should be structured to reflect delivery lifecycle and governance requirements
   • Ensure data integrity and audit readiness
   • Enable reporting that reflects true delivery health (not just status updates)
4. Continuous Improvement
   • Apply Lean / Six Sigma principles to improve delivery efficiency
   • Conduct root cause analysis for delays, rework, and production issues
   • Drive measurable improvements with clear impact tracking
5. Regional Standardization & Advisory (Progressive Scope)
   • Support assessment of delivery maturity across teams/regions
   • Contribute to rollout of standardized frameworks, templates, and reporting models
   • Enable adoption through documentation and structured guidance
6. Stakeholder Engagement
   • Work closely with PMO, QA, and delivery teams
   • Challenge and guide teams to improve execution quality
   • Translate delivery data into actionable insights for leadership

Skills & Experience

Must Have

• 5–8 years of experience in Process Excellence / Delivery Excellence / PMO Governance
• Strong communication and stakeholder management skills
• Demonstrated experience in process improvement with measurable outcomes
• Strong analytical mindset with ability to interpret delivery metrics

Preferred

• Working knowledge of Project Management Professional (PMP) principles
• Exposure to Agile methodologies (Scrum/Kanban)
• Lean / Six Sigma certification (Green Belt or above)
• Experience working across multiple teams or functions

What This Role Is Not

• Not a PMO coordination or status-tracking role
• Not a tool administration role
• Focus is on improving execution outcomes, not managing updates

Success Metrics (First 6 Months)

• Measurable improvement in delivery predictability and reporting accuracy
• Reduction in delays / rework through process improvements
• Adoption of standardized workflows and governance practices
• Establishment of baseline metrics and tracking framework

Search Keywords / Strings:

Please use the following combinations for sourcing:

• “Process Excellence” OR “Delivery Excellence” OR “Continuous Improvement” AND PMO
• “Process Improvement” AND (Lean OR Six Sigma) AND Delivery
• “Delivery Governance” OR “PMO Transformation” AND Metrics / KPI