Manager Microsoft End User Computing (EUC)

Manager Microsoft End User Computing (EUC

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Job Description

Position Title
Manager Microsoft End User Computing (EUC)

Department
Regional Information Technology, Asia Pacific

Reporting To
Leigh Hardy

Location
Bangalore, In Office

Job Type
Full-Time

About Savills:

Savills plc is a global real estate services provider listed on the London Stock Exchange. We have an international network of more than 700 offices and associates throughout the Americas, the UK, continental Europe, Asia Pacific, Africa and the Middle East, offering a broad range of specialist advisory, management and transactional services to clients all over the world. Our people combine entrepreneurial spirit and a deep understanding of specialist property sectors with the highest standards of client care.

Scope:

We are seeking a highly skilled and experienced Manager End User Computing to join our team. The Manager Microsoft EUC will be responsible for leading strategy, delivery, and operations of the enterprise workplace environment, with a strong focus on Microsoft technologies. This role ensures secure, reliable, and scalable end‑user services across devices, collaboration platforms, and identity services, while driving user experience, cost efficiency, and operational excellence.

The EUC Manager will own design, rollout, lifecycle management, and governance of Microsoft workplace services and lead L2/L3 support teams and vendors across regions.

Responsibilities

EUC Strategy & Architecture

• Define and own the EUC roadmap aligned with Microsoft’s Modern Workplace strategy
• Standardise end‑user platforms, build images, device policies, and access models
• Drive modern endpoint management and cloud‑first workplace adoption
• Evaluate and introduce workplace enhancements to improve user productivity and experience

Microsoft Workplace Technologies

• Lead and manage enterprise deployments and support for:
  • Microsoft Intune / Endpoint Manager
  • Azure AD / Entra ID
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office Apps)
  • Windows 10 / 11, patching, security baselines
  • Autopilot, Conditional Access, MFA
• Ensure governance around configuration, security, and lifecycle management

Endpoint & Device Management

• Own Windows device lifecycle: provisioning, patching, hardening, compliance
• Manage desktops, laptops, and mobility services (VDI, remote access if applicable)
• Implement zero‑touch provisioning and standard build practices
• Coordinate OS upgrades, large‑scale rollouts, and migrations

Security & Compliance

• Partner with Security teams to enforce:
  • Device compliance and posture management
  • Identity and access controls
  • Endpoint protection and data loss prevention
• Support audits, compliance reviews, and vulnerability remediation related to EUC

Operations & Service Management

• Lead L2/L3 EUC support teams (internal and vendor)
• Own service delivery KPIs: availability, incident resolution, user satisfaction
• Drive problem management, RCA, and continuous improvement
• Coordinate major incident management affecting end‑user services

Vendor & Stakeholder Management

• Manage EUC vendors, licensing partners, and MSPs
• Own vendor performance, commercials, SLAs, and renewal decisions
• Act as the primary EUC point of contact for business stakeholders
• Collaborate closely with Infrastructure, Security, Application, and ITSM teams

Leadership & Governance

• Mentor and develop EUC engineers and leads
• Drive standard operating procedures and documentation discipline
• Support budgeting, forecasting, and cost optimisation of workplace services
• Contribute to global IT governance forums and transformation initiatives

Job Requirements

Skills and Competencies:

Technical Skills:

• Strong expertise with On-Prem Active Directory and Azure AD / Entra ID.
• Hands‑on experience with Microsoft Intune and modern endpoint management.
• Deep understanding of Microsoft 365 applications and administration.
• Strong PowerShell scripting and familiarity with Graph API and KQL queries.
• Understanding of networking fundamentals (DNS, DHCP, VPN).
• Experience with Defender for Endpoint, BitLocker, Conditional Access, and LAPS.

Certifications:

• Microsoft 365 Certified: Administrator Expert (MS‑104)
• Microsoft Certified: Endpoint Administrator (MD‑102)
• Microsoft Certified: Identity and Access Administrator
• ITIL Foundation or equivalent service management certification

Preferred Qualifications:

Education:

Bachelor’s degree in information technology or equivalent experience.

Experience:

Required 10+ Years of experience in a similar role or industry.

Equal Employment Opportunity:

Savills is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Success/Outcome Expected from the role

• EUC environments are secure, consistent, and highly reliable across all APAC regions.
• VIPs receive seamless, high-quality support.
• Autopilot and Intune deployments run efficiently and at scale.
• Documentation is up to date, clear, and audit ready.
• Automation reduces manual effort and improves operational accuracy.
• You act as a trusted technical expert and escalation point for the entire region.

Soft Skills & Leadership Attributes

• Strong stakeholder communication and executive presence
• Ability to balance user experience, security, and cost
• Structured decision‑making and problem‑solving
• Comfortable leading change in complex, global environments