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ROLE SUMMARY
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We are seeking an Insurance Business Analyst to support large
enhancements for the GuideWire Policy Center – administration
system. The role involves analyzing incidents and requests, but
primarily large enhancements, creating requirements for Guidewire
and other downstream applications, as well as supporting workflows.
The ideal candidate should have 10+ years of business analysis
experience in Commercial Property & Casualty insurance,
including experience in GuideWire Policy Center and technical
qualifications in system integration and policy administration
solutions.
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ROLE RESPONSIBILITIES
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Monitor the ticketing system and receive incidents and requests
from end-users, analyzing these and either responding to the
end-user with a solution or escalating it to the other IT teams.
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Identify and resolve application issues to ensure optimal
performance and usability for the various system end-users and
providing root cause analysis with recommendations for
improvements.
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Provide support to workflows and provide expert knowledge on all
workflow designs.
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Plan, facilitate, and conduct requirements gathering sessions,
meetings, and presentations.
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Lead review sessions for completed business/functional
requirements with key business users focused on gaining
consensus and final business approval.
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Build strong relationships within the business units and support
functions to understand the business needs.
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Collaborate with development and testing teams to provide
subject matter expertise, ensure that out of the box
functionality is leveraged and assist in troubleshooting and
resolving issues.
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Ensure that proposed solutions are focused on improving
efficiency and effectiveness of the business processes and are
consistent across products where possible.
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Participate in the development and planning of the User
Acceptance Testing activities, including test plans and scripts,
based on requirements.
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Facilitate UAT execution phase and work with business lead and
project manager to obtain user acceptance test signoff.
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TECHNICAL QUALIFICATIONS
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5+ years of business analysis experience in the Commercial
Property & Casualty insurance industry.
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Experience with GuideWire Policy Center is preferred.
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Experience with integration to external systems.
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Strong experience with policy administration solutions.
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Experienced with iterative and agile methodologies; working
knowledge of both SDLC & PMLC processes.
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Hands-on experience writing business requirements, functional
requirements or user stories, business process diagrams, and
data rules is required.
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Knowledge and experience in reviewing, reengineering or
developing IT solutions for business process/improvements
automation.
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Experience with visualization tools is beneficial.
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Candidate has experience with troubleshooting system issues.
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GENERAL QUALIFICATIONS
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Possess strong verbal and written communication skills.
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Possess excellent problem-solving and analytical skills.
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Candidate has strong initiative with an ability to self-manage.
Comfortable with ambiguity and able to work through it to get
the right things done.
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Team player who works well with technical and business
resources.
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Must be able to see tasks through to completion without
significant guidance.
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Possess Personal time management skills and ability to meet
individual and team deadlines.
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Experience using standard project and business tools including,
Microsoft Project, Excel, PowerPoint.
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Experience with SharePoint, UI mockup tool.
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EDUCATION REQUIREMENTS
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