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GirnarSoft
Servicenow architect
GirnarSoft · posted 12 days ago
Remotevendor
About the role
ServiceNow Architect
| Role Title | Senior Platform Architect (PA) |
| Workflow | ITSM / HRSD / SPM / IRM / CMDB / CSM |
| Certifications | CIS - PA (Certified Implementation Specialist - Platform Architect) or equivalent; CSA (Certified ServiceNow Administrator) preferred |
| Technical Skills | ServiceNow platform architecture, instance strategy, technical governance, integrations, CMDB, Flow Designer, IntegrationHub, REST APIs, enterprise patterns |
| Language | English required |
Role Responsibilities & Qualifications
- Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation of solutions
- Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members
- Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)
- Develop relationships with CoE and business leaders at the customer site to understand ServiceNow's role in digital transformation
- Translate business goals and outcomes into a customer roadmap
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals
- Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard
- Manage technical governance and delivery operating model
- Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices
- Support the sales effort by scoping and estimating the engagement and change orders
- Be an active contributor of leading practices and expertise related to the ServiceNow platform
- 8+ years of progressive experience in professional services or equivalent
- Demonstrated management consulting experience
- Creativity with comfort running programs independently within a startup-paced environment
- Success driving complex issues through analysis and resolution
- Industry domain expertise, enterprise architecture experience
- Large program experience leading architecture and design, cloud application technology experience
- Experience leveraging or integrating AI into work processes, decision-making, or problem-solving