Salesforce Experience cloud

Position Summary :

The role spans multiple systems and technologies, requiring broad technical expertise and an understanding of enterprise integration practices.

 Duties and Responsibilities :

·   Application support for the Sales Force solutions supports interfaces, integrate solutions, analyze the break fixes issues and put a permanent fix in place. 

·   Support Salesforce Experience Cloud solutions and providing primary production support to maintain system stability and performance.

·   Configure applications, assist in custom development, integrate systems, and contribute to architecture and data integration efforts.  

·   Provide timely problem resolution and continuity of business operations

·   Analyze escalated problems, develops and implements solutions. 

·   Design, develop, and implement scalable Salesforce solutions, including Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, and integrations.

·   Develop and maintain complex Salesforce applications, ensuring adherence to best practices and coding standards.

·   Configure Salesforce environments as required, including workflows, validation rules, reports, dashboards, and security settings.

·   Collaborate with cross-functional teams, including business analysts, architects, and admins, to validate the functionality / requirements and provide technical solutions for complex production issues

·   Debug, optimize, and enhance Salesforce applications to ensure peak performance and reliability.

·   Develop and execute unit tests and test scripts for the defects fixed as part of this assignment

·   Identify system inefficiencies, analyze exceptions, determine root causes, and resolve technical issues.

·   Maintain app support documentation such as support runbook, server topology etc.

·   Ensure data integrity, security, and governance standards within the Salesforce platform.

·   Stay updated on new Salesforce features and releases, applying relevant updates to improve functionality &  current with emerging tools, technologies, and industry trends.

  Required Experience:

·   A minimum of five years of progressive experience in software development, including at least four years in Salesforce development, is required, along with advanced knowledge across multiple disciplines and the ability to integrate best practices effectively. 

Education/ Certifications:

·   Bachelor’s degree in Information Technology,  Computer Science, or a related field. Equivalent work experience may be considered. 

·   At least one of the following certifications

o   Salesforce Certified Associate 

o   Salesforce Certified (PD1 and or PD 2

o   Salesforce Certified JavaScript Developer I 

 Skills Required:

·   Expertise in Apex, SOQL, SOSL, LWC, Visualforce, JavaScript, and CSS Experience with REST/SOAP APIs, MuleSoft, Boomi, Informatica, and external system integrations. 

·   Proficiency in CI/CD tools (Copado, Gearset, Jenkins, Git, Bitbucket), SFDX, Metadata API strong understanding of Salesforce security, sharing rules, and permission sets. 

·   Experience with Flows, Process Builder, Approval Processes, Apex Test Classes, Jest for LWC, and troubleshooting tools (Developer Console, Debug Logs, Workbench). 

·   Agile/Scrum experience with strong communication, documentation, and cross-functional teamwork skills.

Qualifications Preferred:

·   Experience with Salesforce Experience Cloud, Auto Cloud, Service Cloud, Sales Cloud, and/or Financial Services Cloud.

·   Familiarity with third-party integrations and AppExchange solutions.

·   Exposure to AI/ML capabilities in Salesforce, such as Einstein Analytics.