salesforce BA

 

Salesforce BA Job Description

 

• 8-10 years

• Domain: HLS/Pharma

• Skills: Salesforce CRM, experience in Salesforce health cloud/life sciences cloud/Experience Cloud, knowledge of compliances

• Skills & Qualifications

• 8+ years of experience as a Business Analyst in CRM or Life Sciences domain.

• Hands-on experience with Salesforce Health Cloud; familiarity with Pharma CRM processes preferred.

• Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows.

• Experience with data migration and integration projects in regulated environments.

• Excellent documentation skills (BRD, FSD, process flows, user stories).

• Proficiency in Azure DevOps

• Strong communication and stakeholder management skills.

Key Responsibilities

• Requirement Gathering & Analysis

• Conduct workshops, interviews, and process mapping sessions with Client business teams, patient support services, and field operations.

• Translate high-level business needs into detailed functional requirements and user stories in Jira/Azure DevOps.

• Capture regulatory, compliance, and security requirements (HIPAA, GDPR, life sciences validation).

• Solution Design Support

• Collaborate with Salesforce Solution Architects to ensure alignment of requirements with Salesforce Health Cloud capabilities.

• Participate in creation of wireframes, UI/UX mockups, and process flow diagrams.

• Review solution designs and provide feedback to ensure traceability to requirements.

• Data & Integration Readiness

• Support data mapping, migration planning, and validation activities in collaboration with data migration specialists.

• Assist in defining integration requirements for benefit verification, prior authorization, document management, and financial assistance systems.

Testing & Validation

• Coordinate with QA teams to ensure requirements coverage and traceability.

• Participate in defect triage and resolution.

• Change Management & Training

• Support creation of user guides, training material, and adoption plans for case managers, field reps, and contact center agents.

• Facilitate stakeholder sign-offs and approvals for each release/migration wave.

• Governance & Reporting

• Provide weekly updates to project governance boards on requirements progress, risks, and dependencies.

• Maintain a central repository of requirements, decisions, and change requests.

• Preferred Certifications

• Salesforce Certified Administrator or Business Analyst Certification.

• Certification in Salesforce Health Cloud (preferred).