IT Project Manager

Job Description:

Job Summary

Role Purpose

Our team is responsible for implementing new banking products for Banks and Credit Unions. We are looking for a highly talented project manager who can effectively manage several complex projects at once.

This individual will need to maintain an understanding of project management best practices. Key skills and areas of focus include organization/time management, customer service, teamwork, complex project management, effective communication (proficient in English, both written and oral) and familiarity with banking environments.

Project Managers are responsible for using tools to build mobile apps, organizing projects around vendor offerings, ensuring that project teams stay organized and engaged, and overseeing project implementations within a larger program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain Eastern Standard Time US-based work schedule, typically 8am to 5pm
• Work with financial institutions to implement new banking products
• Represent Candescent on client calls, e-mail communications, and other internal or external meetings.
• Employees are allowed to work remotely but must provide their own internet and a professional environment for video calls with U.S. based clients
• Track projects effectively; keep customers on track using detailed project plans
• Work with multiple internal and external teams to get products installed and resolve issues
• Manage several complex projects simultaneously with multiple customers
• Deliver high level of customer service as measured by satisfaction surveys
• Understand internal influences in the organization
• Understand what's important to the project and its stakeholders
• Ensure successful communication among team members
• Create and maintain standard operating procedure documentation
• Ensure project deadlines are met and keep project managements systems up to date

QUALIFICATIONS:

• 5years of experience in Project Management or a 3 year degree
• General understanding of software as a service systems
• Proficiency with Microsoft 365 suite (Powerpoint, Smartsheets, Excel, Word, OneNote)
• Outstanding written and verbal communication skills (proficient in English, both written and oral) with 7 years of general experience in IT
• Experience managing complex tasks
• Excellent organizational skills and ability to juggle multiple priorities
• Ability to recognize high-level opportunities for improvement and change
• Working knowledge of personal computers, with the ability to organize information using tools including, but not limited to: task management, spreadsheets, word processing, or other business applications software
• Strong attention to detail with excellent follow up and tracking skills
• Strong interpersonal skills
• Ability to coordinate across teams (product, engineering, QA, etc.) to drive projects forward
• Works effectively as part of team, while often working independently and with little direct supervision to accomplish goals and achieve results

The Project Manager is a hands-on digital delivery catalyst responsible for ensuring smooth execution of standard to moderately complex  SaaS implementation projects that unlock real client value. You remove friction, improve delivery velocity, and introduce smarter workflows — embracing automation and AI-assisted capabilities to elevate predictability and client experience.

You will collaborate across product, technical, and client teams to drive successful activation, adoption, and customer outcomes while continuously finding ways to simplify, modernize, and scale how we deliver for customers.

Key Responsibilities and Deliverables

What you will be responsible for and what you will do

• Lead all phases of project delivery from kickoff to post-go-live stabilization
• Maintain accurate, real-time project schedules, risks, and execution plans
• Apply delivery tooling and automation to streamline operations and reduce project risk
• Drive clear communication and cross-functional accountability for delivery milestones
• Escalate appropriately while also proposing solutions and risk-avoidance strategies
• Support value realization tracking (activation success, conversion outcomes, customer readiness)
• Share process improvements and delivery learnings to support scale and consistency

Qualifications and Experience

Demonstrated skills, competencies, and required experiences

• BA/BS + 2+ years  managing client-facing SaaS or digital implementation projects
• Strong communication and collaboration across both technical and business stakeholders
• Skilled with delivery management tools (Smartsheet, MS Project, Jira, etc.)
• Passion for continuous improvement and modern delivery strategies
• PMP/Agile cert strongly encouraged for advancement

Preferred Distinctions

Additional Accomplishments

• Demonstrated success improving efficiency , quality, or client experience through process or automation enhancements
• Familiarity with API integrations , vendor coordination, or cloud-based deployment environments
• Hands-on use of advanced delivery tools (Smartsheet Control Center, Jira automation, AI-assisted PM workflows)
• Early involvement in post-go-live value support  (readiness, adoption, activation, client success alignment)
• Track record of contributing to delivery methodology improvements  or scaling repeatable delivery assets
• Commitment to professional credentialing (PMP, ACP, or relevant SaaS delivery certifications)