About the role

Job Description: SAP S/4HANA Service Functional Consultant

Required Skills and Experience:
7+ years of experience as an SAP Functional Consultant with strong expertise in SAP S/4HANA Service, SAP Case Management, SAP CRM Service, or SAP Customer Service (CS).
Proven experience in designing, configuring, implementing, and supporting SAP S/4HANA Service Management solutions.
Strong hands-on experience with Service Requests, Service Orders, Service Billing, Activities, Partner Functions, Product Master Data, and Organizational Structures.
Expertise in SAP Case Management, including public sector and citizen service-related processes.
Experience gathering, analyzing, and translating business requirements into scalable SAP service solutions.
Strong knowledge of service process design, optimization, and continuous improvement initiatives.
Experience integrating SAP S/4HANA Service with SAP FI, PSCD, CS, and SAP BTP.
Ability to lead workshops, conduct fit-gap analysis, and provide functional recommendations aligned with business objectives.
Experience supporting end-to-end project lifecycle activities including requirements gathering, solution design, configuration, testing, UAT, deployment, and post-go-live support.
Strong experience in incident management, issue resolution, root cause analysis, and production support.
Ability to ensure compliance with SAP best practices, governance standards, audit requirements, and documentation standards.
Experience providing functional leadership, user training, knowledge transfer, and support to business users and support teams.
Strong analytical, problem-solving, and stakeholder management skills.
Experience working within government, public sector, or judicial services environments is highly preferred.
Ability to collaborate effectively with cross-functional business and technical teams in a remote working environment.

Key Responsibilities:
Lead the design, configuration, and delivery of SAP S/4HANA Service Management solutions.
Manage and support Service Requests, Service Orders, Case Management, Activities, Partner Functions, and Service Billing processes.
Collaborate with business stakeholders to understand service management requirements and deliver effective SAP solutions.
Analyze existing service processes and recommend improvements aligned with organizational and government service standards.
Ensure high-quality solution delivery, system stability, and operational excellence.
Support integration activities with SAP FI, PSCD, CS, and SAP BTP platforms.
Participate in project planning, execution, testing, deployment, and hypercare support activities.
Monitor service-related system issues and coordinate with technical teams for timely resolution.
Maintain solution documentation, process flows, configuration documents, and functional specifications.
Support continuous improvement initiatives through service performance reviews and process optimization.

Preferred Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
SAP Certified Application Associate – SAP S/4HANA Service.
SAP Certified Application Associate – SAP Customer Service (CS).
Relevant SAP Service Management or SAP CRM certifications.
Experience working on large-scale SAP S/4HANA transformation programs.
Experience in Government, Public Sector, or Judicial Services projects.
Familiarity with SAP Activate methodology and Agile delivery approaches.

Technical Competencies:
SAP S/4HANA Service Management – Expert
SAP Case Management – Expert
Service Orders, Service Requests & Service Billing – Expert
Activities, Partner Functions & Organizational Structures – Expert
Product Master Data Management – Expert
Integration with SAP FI, PSCD, CS & SAP BTP – Advanced
Service Process Design & Optimization – Expert
SAP Authorizations, Audit Controls & Compliance – Intermediate

Behavioural Competencies:
Results Orientation and Excellence in Performance.
Strong Communication and Stakeholder Management Skills.
Creativity and Innovation Mindset.
Customer-Focused Approach.
Strong Teamwork and Collaboration Skills.
Organizational and Ethical Awareness.
Problem-Solving and Analytical Thinking.

Language Requirements:
English Language proficiency (spoken and written) is essential.
Arabic Language proficiency (spoken and written) is highly preferred.