Application Support / Tech Support

Please note we are looking for candidates with good L1 & L2 troubleshooting with Windows & Mac, having good English communication skills & voice support experience.

We are looking for Tech- Support personnel with Financial (domain) understanding or work experience in the Finance sector.
· We are seeking an experienced Accounting Application Tech-Support Ex / Specialist to join our team.
The ideal candidate will have expertise in supporting accounting software applications on both MacOS and Windows operating systems.
Proven experience in providing support for accounting software applications

Application Support:
· Provide expert-level support for accounting software applications on both MacOS and Windows platforms in a BPO / KPO / Tech Support environment
Troubleshoot and resolve user-reported issues promptly and efficiently.
Identify bugs, installation and uninstallation of software and accounting
Issues with the Mac or Windows system
Familiar with system troubleshooting steps, finding windows or mac logs etc...
Create and update escalation logs / training documentation for both MacOS and Windows users.
Collaborate with cross-functional teams to resolve complex technical issues related to accounting applications.
Escalate issues to the development team when necessary and follow up on resolutions.

US EST hours (6:30 pm to 3:30 AM)