About the role

Position: Boomi Developer (Integration + Troubleshooting)

Engagement Mode: To be confirmed (Remote/Hybrid/On-site)

Location: To be confirmed Position Overview: We are looking for a Boomi Developer with 5-8 years of experience who brings a balanced mix of development and operational support expertise. This role is focused on monitoring, supporting, and stabilizing critical Boomi integrations running in a live production environment. The ideal candidate will have direct ownership experience in day-to-day integration support, incident management, and SLA-driven production operations. The candidate will work closely with business stakeholders and onshore US-based teams to resolve issues and drive continuous improvement. The standard shift is 11:00 AM - 8:00 PM IST, with a mandatory minimum 4-hour overlap with US Eastern Time (EST) working hours. On-call availability is required as part of SLA-driven support responsibilities. This role prioritizes candidates who have owned production management responsibilities and can speak confidently to real incident scenarios, RCA processes, SLA management, and stakeholder coordination under pressure.

Key Responsibilities: • Monitor and support critical Boomi integrations running in production • Perform incident triage, troubleshooting, and root cause analysis (RCA) for integration failures • Manage SLA-driven support activities and participate in on-call rotations as required • Coordinate directly with business stakeholders during production issues and outages • Drive continuous improvements to integration stability, observability, and operational processes • Provide hands-on support for live enterprise Boomi integrations across multiple systems and business units • Document incidents, resolutions, and recurring issues to build a knowledge base and reduce repeat escalations • Collaborate with onshore US-based teams during the required overlap window to ensure smooth handoffs and issue resolution

Required Skills: • 5-8 years of overall experience with hands-on Boomi development and integration • Proven experience supporting Boomi integrations in a live, enterprise-scale production environment • Strong troubleshooting and root cause analysis (RCA) skills for integration failures, data mismatches, and connectivity issues • Experience working within SLA-driven support models including incident prioritization and escalation management • Comfortable with on-call responsibilities and production support rotations • Strong stakeholder communication skills with ability to coordinate during live production issues• Demonstrated balance of development and operational/support experience • Experience driving process improvements around integration stability, monitoring, and observability •

Flexibility to work 11:00 AM - 8:00 PM IST with minimum 4-hour overlap with US EST Preferred (Bonus) Skills: • Experience with enterprise-scale multi-system integration environments • Familiarity with observability and monitoring tools for integration platforms • Experience with knowledge base documentation and incident management frameworks • Ability to coordinate confidently with cross-functional and geographically distributed teams