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GirnarSoft
L1 & L2 IT Support Engineers || RFP Support
GirnarSoft · posted 5 months ago
RemoteRemote
About the role
IT Support Specialist
Scope of Support
- Provide technical support and troubleshoot issues for end users
- Handle approximately 30 tickets per month
- Support iPad/iPhone (iOS endpoints)
- Work on Active Directory (user/account management)
- Use ServiceNow for ticketing and issue tracking
Key Skills Required
- Experience in L1/L2 IT support
- Strong troubleshooting skills
- Familiarity with Active Directory
- Hands-on experience with ServiceNow
- Experience supporting Apple devices (iOS)