About the role

AI Engagement Manager

The Opportunity

Join our “DevOps for Content” revolution as we partner with global brands and agencies to transform their end-to-end creative workflows – from ideation to activation – to deliver AI-powered content services with speed, scale, and governance.

Through an AI-first experimentation approach and deep expertise in both first-party and third-party AI models, we develop new applications, platforms, and scalable patterns that unlock the GenAI-powered Content Supply Chain. We function as a continuous

product innovation engine—feeding repeatable customer solutions straight into the product roadmap to accelerate product-led growth.

As an AI Engagement Manager, Highly skilled at leading customer engagements – identifying and documenting business use cases, mapping them

to Adobe solutions, and driving fast time to measurable value. You are a hands-on product owner and customer leader at heart with expertise and experience in business consulting, digital strategy, agile pod-based software development, enterprise software, AI/ML, cloud deployments, and data integration. If you thrive in start-up environments—scaling products from prototype to production, pushing innovative research into real-world use cases, and owning product & business outcomes—you’ll fit right in here!

What You'll Do:

Customer Leadership

 Drive enterprise-scale creative and marketing operations transformations using Adobe's Generative AI solutions as catalyst for organizational change

Establish trusted advisor relationships with key customer collaborators by

demonstrating deep expertise in generative Al applications and digital strategy aligned to the customer’s business and objectives

 Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.

 Build trust, confidence, and advocacy for the project/program team

 Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework

Product Leadership

 Develop comprehensive GenAI and digital transformation strategies using Adobe's generative Al technologies/first-party models and third-party models to solve complex business challenges for enterprise customers

 Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization.

 Facilitate workshops and strategic planning sessions to help customers identify high-impact opportunities for generative AI implementation

 Design scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows

 Create proof-of-concept implementations that demonstrate the transformative potential of first-party and third-party AI offerings

Value Realization and Adoption

 Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing commitment for transformation initiatives

 Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization

 Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans.

What You Bring

 10+ years experience (based on level) in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration.

 Customer-Centricity: Always prioritizing the customer and their needs and expectations first in everything you do. You are outstanding at creating a culture of customer-centricity among your team and your extended ecosystem.

 Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries

 Have a product & human-centric approach – be the intersection among business, strategy, design, and technology.

 Passion for AI and understanding of Adobe Creative Cloud, Express, Firefly, Firefly Services solutions, and GenStudio for Performance Marketing for the creation of content.

 Knowledge of Adobe Experience Cloud solutions preferred

 Prior experience as Director of Creative Studio, Operations or Agency is a plus.

 Experience leading projects in Agile Scrum and commanding knowledge of various project and process applications (i.e., SharePoint, Jira, Workfront, Miro, Confluence, AI tools).

Ability to be adaptable and flexible as a product offering and GTM evolves

Exceptional communication skills with ability to translate technical concepts into business outcomes for executive audiences

Strong analytical thinking with experience in quantifying business impact of technology investments

Demonstrated ability to navigate complex organizational dynamics and drive consensus among diverse stakeholders