About the role

Job Description
Job Description: SAP Service Management / Customer Service Business Analyst Experience: 5–6 Years Location: [Onsite / Offshore – specify as needed] Joining: Immediate joiners preferred Job Summary We are currently looking to onboard an experienced SAP Service Management / Customer Service Business Analyst for an immediate requirement, as outlined below. The ideal candidate will have strong functional expertise in SAP Customer Service (CS) / Service Management processes and the ability to bridge business requirements with SAP solutions. Key Responsibilities • Gather, analyse, and document business requirements related to SAP Customer Service / Service Management processes. • Configure and support SAP CS modules including service notifications, service orders, contracts, warranties, and billing. • Collaborate with business users to design and implement efficient service management solutions. • Translate business needs into functional specifications and work closely with technical teams for development and enhancements. • Support integration with other SAP modules such as SD, MM, and FI. • Perform system testing, UAT support, and ensure successful deployment of solutions. • Provide ongoing support, troubleshooting, and continuous improvement of SAP CS processes. • Maintain documentation, process flows, and ensure adherence to best practices. Required Skills & Experience • 5–6 years of experience in SAP with a focus on Service Management / Customer Service (CS). • Strong understanding of end-to-end service management business processes. • Hands-on experience in SAP CS configuration and support. • Experience working with integrations across SAP modules (SD/MM/FI). • Ability to work independently and manage multiple priorities in a fast-paced environment. • Strong communication skills and experience working with multiple stakeholders locally and globally. Preferred Qualifications • Experience with SAP S/4HANA Service Management. • Exposure to FSM (Field Service Management) or CRM Service modules is an added advantage. • Prior experience in support and enhancement projects.

Exp - 5 Years

SAP Customer Service (CS)
SAP CS Configuration
SAP S/4HANA Service Management
Service Notifications & Orders
SAP SD/MM/FI Integration
Functional Specifications & UAT
Production Support & Enhancements