Patching Change Coordinator

6–10 years of experience in IT Operations/Managed Services, with a strong focus on Patch Management and/or Change Management (ITIL disciplines).
• Solid understanding of patch management tools and processes across platforms — WSUS/SCCM/Intune (Windows), Satellite/Spacewalk/Ansible (Linux), and vendor-specific tools for network/database patching.
• Hands-on experience with ITSM/Change platforms — ServiceNow (Change/Release modules), BMC Remedy, or ManageEngine ServiceDesk Plus.
• Working knowledge of vulnerability management concepts (CVSS scoring, CVE remediation SLAs) and coordination with Security/SOC teams.
• Understanding of server, network, and database fundamentals sufficient to assess patch impact and risk across the estate.
• Experience building and maintaining change/patch calendars and coordinating across multiple technology towers and time zones.
• Proficiency in MS Excel/PowerPoint and reporting/dashboarding tools (Power BI, ServiceNow Performance Analytics) for compliance and status reporting.
• Strong grasp of ITIL Change, Release, and Problem Management processes; CAB/ECAB participation experience.