Salesforce Admin / Configuration Specialist (Sales Cloud)

Role Summary

We are looking for a Salesforce Admin / Configuration Specialist with strong experience on Salesforce Development. This role bridges functional consulting and technical delivery, ensuring that Sales Cloud configurations align with business requirements , enhance user experience, and drive adoption.

The individual will work closely with client stakeholders, product owners, and developers to translate business needs into scalable Salesforce configurations.

Key Responsibilities

1. Salesforce Administration & Configuration

Configure and manage Sales Cloud features including:
Objects, fields, page layouts, record types
Validation rules, workflows, flows (Flow Builder), approval processes
Manage user roles, profiles, permission sets, and sharing rules
Maintain data integrity through deduplication, validation, and governance practices
2. Business Consulting & Requirement Translation

Collaborate with client stakeholders to understand sales processes and business pain points
Translate business requirements into functional design and configuration solutions
Advise clients on Salesforce best practices, standard vs custom trade-offs, and scalable design
3. Release & Change Management

Support sprint planning, backlog grooming, and release cycles
Perform configuration deployments (via change sets / DevOps tools)
Ensure proper documentation of configurations and changes
4. Collaboration with Development Team

Work closely with developers on:
When to use declarative vs programmatic solutions
Functional validation of custom development (Apex, LWC)
Participate in solution design discussions to ensure optimal architecture
5. User Support & Adoption

Provide admin support for end users, including issue resolution and enhancements
Create training materials and conduct user training sessions
Drive adoption through usability improvements and feedback loops
Required Skills & Experience

6+ years of Salesforce experience with strong focus on Sales Cloud
Hands-on expertise in:
Flow Builder (must-have)
Security model (roles, profiles, sharing)
Reports & dashboards
Strong understanding of Salesforce data model and standard CRM processes (Lead-to-Cash)
Agentforce and Cloude AI assisted development
Experience working in Agile delivery models
Strong communication skills for direct client interaction (US stakeholders)
Preferred Qualifications

Salesforce certifications such as:
Salesforce Certified Administrator
Salesforce Sales Cloud Consultant
Experience with DevOps tools (Copado, Gearset, or similar)
Exposure to integrations (REST/SOAP APIs) and middleware (e.g., MuleSoft)
Prior experience in consulting or client-facing roles.