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GirnarSoft
ServiceNow Developer
GirnarSoft · posted 5 months ago
RemoteRemote
About the role
ServiceNow Developer
The ServiceNow Developer will lead the technical implementation, maintenance, and enhancement of the ServiceNow platform. You will translate business requirements into technical solutions, write custom scripts, and build integrations to ensure the platform operates as a cohesive "system of action" for the organization.
Key Responsibilities
- Custom Development: Design and develop custom applications, modules, and workflows (Flow Designer, Workflow Editor).
- Scripting: Write and debug complex JavaScript for Client Scripts, Business Rules, Script Includes, and UI Actions.
- System Integration: Build and maintain integrations with third-party tools (e.g., Jira, Slack, Salesforce, Azure) using REST/SOAP APIs and IntegrationHub.
- Platform Configuration: Manage UI policies, UI pages, ACLs (Access Control Lists), and Data Policies.
- Maintenance & Upgrades: Perform system clones, apply patches, and manage platform version upgrades.
- Stakeholder Collaboration: Work with business analysts and stakeholders to gather requirements and provide technical feasibility assessments.
- Documentation: Maintain technical design documents, system architecture diagrams, and user manuals.
Technical Skills & Requirements
Primary Language
Expert-level JavaScript (specifically ServiceNow's Glide API).
Web Technologies
HTML, CSS, XML, and AngularJS (for Service Portal development).
Frameworks
Familiarity with ITIL (Information Technology Infrastructure Library) processes.
Certifications
- Certified System Administrator (CSA): The foundational certificate.
- Certified Application Developer (CAD): The core certificate for development roles.
- Certified Implementation Specialist (CIS): Specializations in specific modules like ITSM (IT Service Management), ITOM (Operations), or HRSD (HR Service Delivery).