About the role

Job Description: Technical Program Manager (ServiceNow)

Experience: 15+ years overall, 5+ years in ServiceNow implementations
Location: Hybrid, Hyderabad/Bengaluru/Chennai( Update as needed)
Employment Type: Contract
Budget- 11K per day

Mode of work : Hybrid

Role Summary

We are looking for an experienced Technical Program Manager to lead complex ServiceNow implementation programs. The ideal candidate brings 15+ years of overall program management experience with at least 5 years of hands-on ServiceNow implementation leadership. This seasoned PM will manage end-to-end program delivery, coordinate multi-vendor teams, handle stakeholder communication, and drive results in a fast-paced, complex environment. Strong ITSM implementation expertise, ServiceNow platform knowledge, and technical acumen are essential.

Key Responsibilities

Lead end-to-end ServiceNow implementation programs from planning through delivery and closure.
Develop and maintain comprehensive project plans, schedules, budgets, and resource allocation.
Manage scope, timeline, and quality, ensuring adherence to program objectives and SLAs.
Coordinate and manage multi-vendor teams, ensuring alignment and accountability.
Conduct regular stakeholder communication, status reporting, and escalation management.
Identify risks and issues early, develop mitigation strategies, and drive resolution.
Oversee ITSM process implementation, ensuring best practices and customer alignment.
Use Jira for program tracking, backlog management, and team coordination.
Support and guide technical teams while maintaining program oversight.
Drive continuous improvement and lessons learned throughout the engagement.

Skills & Experience

15+ years of overall program and project management experience.
Minimum 5+ years of direct experience leading ServiceNow implementation programs.
Deep expertise in leading ServiceNow ITSM implementations.
Experience with OMT and SOM modules in ServiceNow is preferred.
Proficiency in Jira for program tracking and team collaboration
Solid understanding of ServiceNow platform architecture and capabilities.
Proven ability to manage and coordinate multi-vendor teams effectively.
Strong stakeholder management, communication, and escalation skills.
Experience with program budgeting, resource planning, and cost management.
Self-driven, results-oriented mindset with track record of delivery in complex environments.

Certifications

ServiceNow Certified System Administrator (CSA), mandatory.
Project Management certification (PMP, PRINCE2, or similar) or Agile certification (SAFe, Scrum Master, or similar), mandatory.

Preferred Attributes

Seasoned PM with strong executive presence and credibility.
Ability to balance technical depth with program leadership.
Proactive problem-solver comfortable working in ambiguity.
Strong business acumen and focus on customer success.
Experience in vendor management and multi-stakeholder environments.
Continuous learner with passion for ServiceNow and IT service management excellence.