UAT Testing

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Experience: 5 Plus years

Budget - 1 LPM

Preferred Location-Chennai, Bangalore, Hyderabad, Gurgaon and Indore or Remote 

We need profiles by today to complete the interview process by tomorrow & Wednesday this week.

The role requires individuals who can work closely with business users, product teams, delivery teams and technical/test teams during UAT execution, identify and articulate defects clearly, and support successful business acceptance of the solution.

Key Responsibilities

• Execute User Acceptance Testing (UAT) for Genesys-based Contact Centre solutions.
• Test complete end-to-end customer and agent journeys across the Contact Centre ecosystem.
• Perform Voice and IVR testing, including call flows, routing, menu options, prompts, transfers, queues and agent handling scenarios.
• Validate business processes and customer journeys against agreed requirements and acceptance criteria.
• Execute test cases and scenarios covering both happy paths and exception/negative scenarios.
• Work closely with business stakeholders during test execution, helping translate business scenarios into practical UAT test cases.
• Coordinate with business SMEs, Product Owners, Test Managers, developers and other delivery stakeholders throughout the UAT lifecycle.
• Identify, document and track defects with sufficient evidence and clearly communicate the business/customer impact.
• Support defect triage, retesting and regression testing following fixes.
• Maintain test execution results, evidence and appropriate UAT documentation.
• Support UAT readiness and ultimately help the business reach confidence for acceptance/sign-off and production deployment.
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Required Skills & Experience

• Strong hands-on experience in User Acceptance Testing (UAT).
• Prior experience testing Genesys Contact Centre solutions. Experience with Genesys Cloud CX and/or Genesys Engage would be highly relevant.
• Strong understanding of Contact Centre operations and customer service journeys.
• Hands-on experience with Voice / IVR testing, including call routing and agent interaction scenarios.
• Experience in End-to-End (E2E) testing involving multiple systems and business processes.
• Ability to understand business requirements and convert them into meaningful UAT scenarios and test cases.
• Experience working directly with business stakeholders and SMEs during UAT execution.
• Good understanding of the defect lifecycle, including defect logging, triage, retesting and closure.
• Strong communication skills with the ability to clearly articulate defects, test outcomes and business impact.
• Comfortable working in a large-scale transformation programme with multiple systems, teams and stakeholders.
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Desirable Experience

• Previous experience working on BT or other large telecom programmes.
• Telecom / Communications industry experience.
• Experience testing omnichannel Contact Centre journeys across Voice, Chat, Messaging, Email or Digital channels.
• Experience with integrations between Contact Centre platforms and CRM/service-management platforms such as ServiceNow or Salesforce.
• Familiarity with test management and defect tracking tools such as JIRA, Azure DevOps or equivalent.