About the role

ServiceNow Designer

Please find below the JD

Key Responsibilities (Summary)

They should understand the requirement and design the best possible solution.
Solution should be scalable and align with out-of-the-box (OOTB) functionality or require minimal customisation.
Should be able to quickly provide solutions.
Should be able to say whether something is feasible or not in ServiceNow.
Should have in-depth knowledge and experience in ITSM & CSM.
SOMT should have the knowledge to handle it.

Job Description: Solution Designer – Legacy Application to ServiceNow Migration

Position Overview

The Solution Designer will lead the end-to-end solution architecture and design for migrating legacy applications, custom workflow systems, or bespoke enterprise tools into the ServiceNow platform. This role requires deep knowledge of ServiceNow (ITSM/CSM/ITOM/ITAM/OM/SOMT), strong architectural thinking, hands-on design capabilities, and the ability to collaborate across business, technology, and vendor teams. The Solution Designer acts as the bridge between business requirements and technical implementation ensuring scalable, secure, and future-ready ServiceNow solutions.

Key Responsibilities

1. Solution Architecture & Design

Lead the end-to-end architecture for migrating legacy systems to the ServiceNow platform.
Analyse existing legacy system architecture, data models, business processes, integrations, and user journeys.
Define target-state architecture including data models, process models, workflow orchestration, integrations, UI/UX, and reporting.
Prepare Solution Design Documents (SDDs), Architecture Decision Records (ADRs), integration specifications, and migration blueprints.
Ensure designs follow ServiceNow best practices, platform guardrails, and multi-instance architecture standards.

2. Requirement Analysis & Business Alignment

Conduct requirement gathering sessions with business stakeholders, SMEs, product owners, and users.
Map legacy features/functions to corresponding ServiceNow modules and capabilities.
Identify gaps and design extensible, configurable, low-code solutions using native ServiceNow features.
Translate business needs into functional/technical design artifacts.

3. Legacy-to-ServiceNow Migration Planning

Define detailed migration strategies (phased, big-bang, module-wise).
Design data migration architecture including mapping, transformation, cleansing, validation, and reconciliation.
Create migration runbooks, test plans, cutover checklists, and validation scripts.
Assess and mitigate migration risks such as data loss, workflow continuity, and dependency conflicts.

4. Integration Architecture

Design integrations between ServiceNow and enterprise systems such as ERP, CRM, ticketing tools, identity providers, middleware, APIs, and data lakes.
Use IntegrationHub, spokes, REST/SOAP APIs, MID Server, ETL tools, or custom integration patterns.
Define interface contracts, data schemas, authentication methods, and operational SLAs.

5. Technical Leadership

Guide development teams (ServiceNow developers, integration engineers, QA, platform engineers).
Review and approve technical designs, stories, and implementation details.
Ensure development aligns with architectural principles, performance guidelines, and ServiceNow coding standards.
Collaborate with platform owners for environment strategy, performance tuning, and upgrade planning.

6. Quality Assurance & Governance

Establish design governance, platform best practices, reuse frameworks, and naming conventions.
Conduct design walkthroughs, code reviews, integration validations, and UAT readiness checks.
Ensure compliance with security standards, data privacy policies, and regulatory requirements.

7. Stakeholder & Project Coordination

Collaborate closely with project managers, business owners, architects, and technical teams.
Provide technical inputs for project plans, backlog prioritization, release planning, and deployment scheduling.
Present solution options, risks, and recommendations to leadership and architecture boards.

Required Skills & Experience

Technical Skills:

6–12 years of experience in enterprise application design, preferably in complex migration or transformation programs.
Strong expertise in at least 3 ServiceNow modules (ITSM, CSM, ITOM, ITAM, SPM, HRSD, Order Management, SOMT).
Experience designing solutions for large-scale migration from legacy or monolithic applications.
Proficiency in ServiceNow data models, workflows, scripting, ACLs, Flow Designer, IntegrationHub, MID Server.
Deep understanding of modern integration patterns (REST, SOAP, OAuth, SAML, message queues, event-driven).
Good understanding of Agile/Scrum delivery models.

Soft Skills:

Excellent communication and stakeholder management.
Strong analytical and problem-solving abilities.
Ability to work in cross-functional global teams.
Strong documentation and presentation skills.