ServiceNow TL

Job Title – ServiceNow Team Lead

Work Experience – 8+ years of hands-on experience in ServiceNow + ability to Manage Operations team

Location – Bangalore (Work from Office – BTP)

Shift - Afternoon shift support aligned with UK customer requirements (Flexibility to extend as needed)

 

Job Summary:

 

We are seeking a skilled ServiceNow Lead with 8+ years of hands-on experience and ability to lead a team of administrators to support an UK client in enhancing and providing operational support. The candidate needs to be based in Bangalore, comfortable working from the office during evening shifts, and flexible to accommodate extended hours as per customer demands.

 

Key Responsibilities:

 

•                      Design, develop, configure, and administer solutions in the ServiceNow platform.

•                      Handle day-to-day administration, support, and maintenance of ServiceNow modules.

•                      Work on enhancements, customizations, and support during ServiceNow releases/upgrades.

•                      Manage and resolve operational tickets and service requests related to ServiceNow.

•                      Support core ServiceNow modules:

• ITSM (Incident, Problem, Change, Request)
• SPM (Strategic Portfolio Management / PPM)
• ITAM (Software Asset Management, Hardware Asset Management, and Application Lifecycle Management)

•                      Collaborate with cross-functional teams and stakeholders to gather requirements and deliver scalable ServiceNow solutions.

•                      Participate in unit testing, UAT, and deployment of ServiceNow updates.

•                      Provide timely support during and after business hours based on customer needs.

 

Preferred Skills:

•                      Strong hands-on experience with ServiceNow ITSM, SPM, and ITAM (SAM/HAM/ALM) modules.

•                      Experience working on ServiceNow enhancements, platform upgrades, and release management.

•                      Strong hands-on experience with ITSM including Catalogue Item Creation/Editing.

•                      Experience with other modules (WSD, HRSD, Source To Pay, APO) and Custom Apps highly desirable.

•                      Experience in trouble-shooting break-fix and ServiceNow Catalogue Items including Flow Designer / Workflow

•                      Knowledge of scripting (JavaScript), workflows, UI Policies, and Business Rules in ServiceNow.

•                      Understanding of integrations (REST/SOAP APIs) is an added advantage.

 

Other Requirements:

•                      Willingness to work in UK shifts with flexibility to extend as per business needs.

•                      Must be committed to working from the Bangalore office.

•                      Strong communication and problem-solving skills.

•                      Ability to work independently and in a team-oriented environment