L2 Support Techno-Functional Lead – Microsoft Dynamics 365 Business Central

Experience in providing L2 support and should have worked in IT Service Management model 
Strong functional knowledge of MS D365 Business Central Modules
Business Process Understanding of IT Business Operations for ERP & CRM
Troubleshooting, finding RCA, and resolving issues related to Business Central
Requirement Gathering, Documentation, Perform FRD & BRD
Experience in Data Management: Data Migration and Configuration
Experience in handling Business central implementation Phases
Collaboration with Cross-functional Teams
User adoption and User Training, UAT
Strong analytical and Problem-Solving skills
Should be available to work in shifts and should be available to provide on call support over the weekends (if required)

UK Business Hours (8:00 AM – 6:00 PM UK Time)

Candidates should also be willing to provide 24x7 on-call support, as required. The overall team consists of approximately six members, and the on-call responsibility will be shared on a rotational basis.

Bangalore
(Hybrid - 3 days WFO)