Cerebraix -Remote-Sr. SVC2 Consultant

Role Overview

We are looking for an experienced Sr. SVC2 Consultant with strong expertise in SAP CRM, SAP Sales & Service Cloud (SVC2/C4C), and Utilities domain projects. The ideal candidate should have hands-on experience in implementation, integration, support, and configuration activities within SAP Utilities environments.
The candidate will play a key role in requirement gathering, solution design, assessments, workshops, testing, and project delivery across multiple SAP platforms. This role requires strong functional expertise, stakeholder management skills, and the ability to work closely with global teams and clients.

Key Responsibilities

Lead and participate in requirement gathering sessions with business stakeholders
Analyze business requirements and recommend scalable SAP solutions
Participate in solutioning, design workshops, assessments, and documentation activities
Configure SAP Sales & Service Cloud (SVC2/C4C) solutions based on business requirements
Support implementation, enhancement, and AMS support activities
Coordinate with cross-functional teams for integration and issue resolution
Participate in system testing, QA activities, and end-user training
Identify process improvement opportunities and recommend best practices
Mentor junior team members and support team collaboration initiatives
Work closely with business and technical teams to ensure successful project delivery

Required Skills & Experience

8+ years of experience as an SAP CRM / SVC2 Consultant
Strong experience in Energy / Utilities domain
Hands-on experience in SAP Sales & Service Cloud (V1 or V2) implementation projects
Must have worked on at least 1 implementation project in SAP Service Cloud
Experience with Service Cloud add-on for Utilities is preferred
Good understanding of Meter-to-Cash processes
Strong hands-on experience in Sales & Service Cloud configurations
Experience working on integrations between SAP C4C and SAP S/4HANA or ECC

Technical & Functional Expertise

Experience in:

SVC2 Layouts
Business Roles
Code List Mapping
ID Mapping
KUTs (Key User Tools)

Strong configuration experience in:

Customer Service processes
Business Master Data
Front Office operations
Utilities business processes
Move-In / Move-Out processes
Disconnection and Reconnection processes

SAP Utilities Integration Experience

Hands-on experience integrating C4C/SVC2 with SAP IS-U modules including:
Device Management
Billing
FICA

Experience working on:
Service Order scenarios
Notification scenarios in C4C-S4 Utilities environments
BPEM Case integration and testing with C4C

Additional Requirements

Experience in troubleshooting issues and providing production support
Ability to analyze existing business processes and identify improvement opportunities
Flexible to work on both Implementation and AMS projects
Strong communication and stakeholder management skills
Willingness to cross-train, upskill, and collaborate with team members
Experience mentoring junior consultants
Must have completed at least 2 full lifecycle implementation projects
SAP Utilities certification will be an added advantage
Immediate joiners are highly preferred

Preferred Skills

Experience in global project delivery environments
Exposure to SAP S/4HANA Utilities projects
Strong analytical and problem-solving capabilities
Ability to work independently in a remote setup

Project Details

Project Type: Implementation + AMS Support
Shift Timing:02:30pm-11:30pm